I recently installed RA on 4 pcs. Here are some problems that I have encountered:
1. after connecting to a remote pc, when I select full screen view, RA kills/prevents all activity on my pc. I have to exit full screen view to do anything on my pc. And I do mean anything... even Alt-tab won't switch between windows.
2. when I select "Options/Hide Desktop Wallpaper" it is slow to do so, but worse, it does not retain this setting from session to session. I think it should be permanent once selected.
3. on one of the pcs, after selecting "Options/Hide Desktop Wallpaper", it still has black bands across the top and bottom of the remote pc screen. I could send you an image of this if you need it. This does not happen on the other 3 pcs.
, thanks for bringing this up.
Let us check on our side if we can reproduce it and we’ll, give you an update shortly after that.
Yes please, could you send us some screenshots to clarify on the issues you have encountered a bit. Thank you.
2 images: one before hiding desktop wallpaper & one after hiding wallpaper.
Partial after hide wallpaper
Partial before hide wallpaper
Thank you for the details provided, we are looking into the issue and will contact you if there are additional details needed.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Managed Remote Desktop
Backup for Linux
Backup SQL Server
MSP360 Remote Desktop Free
Anyone experience any problems doing version restores from Google Drive?
More general problems...
Problems with Windows 10 October 2018 update. Wiped files.
Problems with Google Nearline backups all of a sudden
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2021 MSP360 Forum