Remote Assistant as a service

Klaus Schulze

Hello,
been using TeamViewer until I discovered MSP360 Remote Assistant which I'm very satisfied with so far.
The only thing I miss that I could not detect any possibility to connect to a remote computer after it has been started, but before a user logs in.
Do I miss something or is a remote connection only possible with a user logged in?

Sergey N

↪Klaus Schulze

Hello Klaus,

This feature is called Unattended Access and you can find a step-by-step guide on how to set it up correctly here:

https://help.msp360.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

Klaus Schulze

This is exactly how I configured it, but it doesn't work.
When I log off on the remote PC and try to connect from the other one, I get the "Can't connect" message. To me it looks like the Remote Assistance Service is only running when a user is logged in...

Sergey N

↪Klaus Schulze

Really looks like it, however, it shouldn't be so the simplest would be re-installing the software from an elevated account to make sure that the software is installed properly and got the required privileges. Or check-out the service status and logs, as it is definitely malfunctioning.

Klaus Schulze

Re-installed the software and configured the service to run under an administrative account, the service starts without any error and is still running, but the issue remains.

Sergey N

↪Klaus Schulze

Hello Klaus,

In this case please send us the logs from both of the machines via Main Menu - Diagnostic, don't forget to mention this post in the description.

Remote Assistant as a service

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