Forum tip: Always check when replies were posted. Technology evolves quickly, so some answers may not be up-to-date anymore.
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mrboring
0Hi
Since 25-March-2020 I've been receiving the following in the email summary for a backup:
ERROR: Folders skipped by specified exclusions (packages;.paket ...): 139 System and hidden files skipped: 900
The summary also states:
Files failed to backup: 0
Looks like this is after I updated from v6.2.6.3 to v6.3.0.274. The Skip folders setting contains:
packages; .paket; bin; obj
I don't recall setting this.
It looks like my backups are successful. Why are excluded folders marked as an error, should this not be information? -
David Gugick
118That issue should have been addressed in 6.3.1. Please check your version and update if possible. -
mrboring
0When I click Check for Updates it tells me I'm on the latest version. Also, the version available for download from the site is the one I have. I'll keep checking daily until the update appears.
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David Gugick
118The issue has been addressed internally and will be out in the next release 6.3.1. I don't have a release date yet, but it's the next update. The message, while confusing, is benign and can be ignored.
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Wayne Mealhouse
0Having same issue for multiple backup clients - I can only see the following version (6.3.0.275). -
David Gugick
118The tentative plan for 6.3.1 is around May 20th. It's currently undergoing QA testing.
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David Gugick
118The team is still working on the final list of items & QA for the release. The new estimate is in the next 14 days. If I get a more defined estimate, I'll post it here. Thanks.
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Mike Whipps
0I just updated to 6.3.1.228 and I'm seeing this:
Dear customer,
your backup plan Kamar Backup completed, please see below for more details.
Error
Files and folders were skipped: 42 (code: 1603)
I checked the log - it's correctly skipping specified folders, system and hidden files, so no error.
I ran the job again - same result.
I see from the discussion above that this should have been fixed in v6.3.1, but as you see - it's still there! -
David Gugick
118I reached out to the team to see what might be the issue. I'll report here when I hear back from them. Thanks.
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Kenneth Kiilu
0I can confirm that version 6.3.1.229, still shows these skipped files as errors. Kindly expedite -
skycaptain
0For what it's worth, I am on 6.3.1.228, and my email notifications say Information instead of Error - see attached screenshot. There might be a regression in 6.3.1.229, based on Kenneth Kiilu's comments.Attachment
Zn0ghmDcqt
(40K)
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David Gugick
118Can you post a screenshot and verify the agent version? I notified the team last week - still waiting on a reply.
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Paden
0
Included, while the application itself seems to show the message as informational, the emails we receive when the backup completes still shows as "Error"AttachmentAnnotation 2020-07-14 134059
(92K)
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David Gugick
118Support has requested you send them the diagnostic logs (Tools - Diagnostic) and a screenshot (once the case is opened) showing the FULL report (with Computer name and everything)
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Roger Averdahl
0I see this as well in 6.3.2.205 and the only way to get rid of it is seems to be to un-check "Do not backup system and hidden files." in the Advanced Filter in the Create Backup Plan Wizard. This was not the case some versions ago. This setting is enabled by default.
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