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No logs?
  • Mary Strimel
    1
    hi,
    My most recent backup to Amazon S3 resulted in an error:

    ERROR: Plan process stopped with system error. Send logs to support.

    I looked in the normal place where I have found the logs in the past: /opt/local/Cloudberry Backup
    But I don't see any logs ... where did they go?
    Thanks,
    Mary
    Mary Strimel Options
  • David Gugick
    118
    ↪Mary Strimel
    Maybe you turned logging off. Check in Options to see your setting and the log location to make sure you're looking in the right place.
    David Gugick Options
  • Mary Strimel
    1
    hi. I found the logging option under settings -> advanced, and it is still enabled, but there is no option to set the location of the logs.
    This is the linux client.
    Anywhere else I should look? I used to see them under opt/local/, not sure what I am doing wrong.
    Mary Strimel Options
  • David Gugick
    118
    ↪Mary Strimel
    Execute the command [ ./cbb options -set logging ] for details
    David Gugick Options
  • Mary Strimel
    1
    I tried running the command exactly as written, including using copy/paste, but I get this response:
    mary@mythbox:/opt/local/CloudBerry Backup/bin$ ./cbb options -set logging
CloudBerry Backup Command Line Interface started
Error: wrong parameter options
    Is there a typo maybe?
    Mary Strimel Options
  • David Gugick
    118
    ↪Mary Strimel
    if you're running from the correct folder where cbb executable is located them I'm thinking you probably need a support case opened. I don't have the Linux version loaded locally but there should be an option for support, possibly called Diagnostic in the toolbar or menu.
    David Gugick Options
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