Can you confirm what site you are referring to when you say "Portal"?

In one of your many Forum responses to a question you mentioned it was better to submit some questions directly to: Submit tickets here=> https://support.cloudberrylab.com/portal/newticket
maybe that is an old comment?
Still the place to go to create a ticket?

Easiest way is from within the product using the Tools | Diagnostic toolbar option. But yes, I am pretty certain the credentials are separate for the Forum and Support.