Build 6.3.0.18 Now giving errors when looking at files on Amazon S3
  • Jamie Spicer
    0
    After the upgrade to Build 6.3.0.18, I now experience this little gem of an error:

    InvalidArgument=Value of '3' is not valid for 'index'.
    Parameter name: index

    and Access Denied popups whenever I try to open a file. I have full access to these files and I'm on the correct server. I can use another application to gain access to the files without issue. What is causing this and how do I solve it? Very annoying.
    Jamie Spicer Options
  • IvanS
    3
    Hi
    ↪Jamie Spicer
    ,
    Thank you for bringing this to our attention.
    Could you please send logs from the application to our support department?
    To do this, please go to the Tools - Diagnostic section, put a short description of the issue and click the Send to Support button. This will help us to investigate and fix this issue.
    Thank you.
    IvanS Options
  • Jamie Spicer
    0
    I've done that twice now with no reply from anyone on how to resolve. Do you want me to do it again? The last time I sent it was this morning.
    Jamie Spicer Options
  • IvanS
    3
    Thank you,
    ↪Jamie Spicer
    .
    Please DM me the support case number. I'll check it out.
    IvanS Options
  • Jamie Spicer
    0
    I've received no support case number back or any communication about the two cases I've opened.
    Jamie Spicer Options
  • IvanS
    3
    Hi
    ↪Jamie Spicer
    ,
    The diagnostic information you provide to our support department is automatically converted to a support case, and you receive an automatic reply with your case number. If you do not receive the support case number, it could mean that our support team did not receive the logs.
    Please consider using our Customer Support Portal:
    https://support.msp360.com

    Thank you.
    IvanS Options
  • Jamie Spicer
    0
    Here is the case number: 00160888
    I would question then the process of sending diagnostic logs is broken then and if is allowed to happen, you can't just not get them. This should be reviewed as well since I did it twice and I did it again just now before creating this post.
    Jamie Spicer Options
  • IvanS
    3
    Having checked, I see that our support team has received the logs. They will investigate the issue and get back to you.
    Our dev team is already working on improving the process of sending logs.
    Thank you for your patience and feedback.
    IvanS Options
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