let us check this internally. We'll update the thread shortly.
Thanks

Hello Marius,

It might be related to the user access level, have you tried doing it from the normal client ?

If the "Quick Support Client" on the remote PC is started with a shortcut and the shortcut is set in its Advanced Properties - "Run as Administrator", the problem is partly solved. Still remains a confirmation necessity by the remote user.

Quick Support is a light version of CloudBerry Remote Assistant that allows you to join a remote session without product installation and administrator permissions on a workstation. This is why I recommend using the full version.

you can use the full version to support that