We all need to URGENTLY work, but not getting answers does not help us. Can someone @MSP give everyone here answers when the issue is going to be resolved?

It's become very obvious this is not a simple DNS propagation issue and there's a much larger problem going on.

Please give information on what is going on when we can expect to have access to the product we've paid for again.

When will you be refunding licence fees ???
This is costing many of us lots of £££ & $$$, as well as the inconvenience of not been able to work remotely.
FFS. Get it sorted and provide the service we have paid for.

I can't log in to Twitter while on my work network, but perhaps someone can send a message there?

https://twitter.com/msp360

gonna try these guys if not fixed.

https://www.distantdesktop.com/downloads/

I'm also considering TntDrive https://tntdrive.com/

But, I really don't want to have to migrate over 500 users.

Still not working.
It has been how many weeks! It already cost us our work. And, always saying to update etc. You need to provide us an ETA. Do not give us as of now there is no ETA.

Here is another option if this does not get fixed quickly.

https://www.teamviewer.com/en-us/

I am being told tomorrow is the resolution date. No excuses here. It's certainly not what we expect for ourselves and know this has been a frustrating outage for our customers. We've making product changes to avoid using our old domain in future builds. If you want to check status on any of our services, you can use this link: https://status.mspbackups.com/

It's become very obvious this is not a simple DNS propagation issue and there's a much larger problem going on. — Chris Burke

That's not the case. It's not good news for our customers regardless of the reason, but I'm not going to debate with you. Tomorrow is the date from what I was just told by the engineering team. Status can be checked here: https://status.mspbackups.com/

Anyone asking about credit for the down time: I would encourage paid customers to reach out to your account managers and speak to them directly. If you're not sure who your account manager is, please use this link: https://www.msp360.com/contact/?category=sales

Connect should be up and running now. I just checked both Managed and Free and both are working for me. Please let me know if you continue to have issues.

Sorry David, I'm still disconnected. Please help. Thank you

Depending on where you are in the world, it may take until tomorrow. It’s up for most folks here in the United States. Keep checking though

Yup, I'm here in Henderson, Nevada. Just checked again. Disconnected.

I´m in Germany. Same disconnected. ‍ ☹

I'm connected ! thank you David

Still not working in the Netherlands.....Not connected

To anyone who isn't getting connected still can i suggest ipconfig /reset
It made mine work again.

Sorry still asleep, that should have read ipconfig /flushdns

ipconfig /flushdns — adders

Thanks for that adders. Good advice.

Our users are able to connect now. Having to flushdns on some, but can confirm connections from western Europe and eastern US.

Thank you for the resolution.

Thanks for the update Chris.

Works again......:smile:

Thanks Trudy for the update. Sorry for the inconvenience.