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  • Remote PC changes ID and PIN; can't access without using Teamviewer
    I rebooted the remote PC.

    Now when I access it remotely; I am being asked for a password rather than PIN.

    It is working fine but there is still the question of what has changed because I certainly haven't done anything different.
  • Remote PC changes ID and PIN; can't access without using Teamviewer
    I looked at the Install log held within C:\Program Files\CloudBerryLab\CloudBerry Remote Assistant and it is dated 22nd April 2019 when I initially installed the software and shows:

    RemoteAssistantSetup_v2.1.0.25_netv4.5.1_c562154.exe
  • Remote PC changes ID and PIN; can't access without using Teamviewer
    Hi Sergey

    No, the software was not updated recently (unless it did so without notifying me). I am running 2.1.0.25 . I certainly haven't done an update. I believe the version has not changed since it was installed a couple of months ago.

    I have never set up an encryption key with RA.

    I just tried to access the remote machine using the ID I used last time. I got an error "Can't connect: looks like the remote computer is offline or ID is incorrect."

    Accessing the machine using Team viewer I opened up RA in it.

    It showed that the machine now had the ID that was used previously. I also checked how long the PC had been running and it was showing > 3 days.

    I tried to access the machine in RA by using that ID. It asked me for a PIN rather than user password which it had previously. I was able to connect using the PIN. Obviously this is not right because the PIN will change and I can't get the same functionality as when I connected via a password.

    Using TeamViewer I had a look at the settings and they are as follows:

    General
    Default sound option set to muted
    Nothing else is set

    Incoming Connections
    Prevent incoming connections - unticked
    Default access level - Full control
    Prompt for incoming connection - unticked
    Allow LAN direct connection - ticked port 5975
    Allow internet direct connections ticked
    Close application - both setting unticked

    Security
    Encryption required - unticked
    Allow unattended access - ticked
    Pin length 4 digits
    Reset PIN each - unticked
  • Remote PC changes ID and PIN; can't access without using Teamviewer
    When I installed the software originally it had been set to use unattended access and had been working fine for several months.

    The problem only started yesterday as described above.

    I have just gone into the remote PC and found that the "unattended access" option was unticked. I have now set it to use unattended access. I had to make the change though using TeamViewer.

    I have tried to access the PC again and it still works the same way ie using the PIN but I guess this might change if I were to reboot the remote PC.
  • Remote PC changes ID and PIN; can't access without using Teamviewer
    This morning I tried to access the remote PC and although it worked I was only connected in "View" mode.

    Yesterday when accessing the PC it was also in View mode but at the time I had thought I must have accidentally switched it to View mode.

    This time, I looked at the default setting for the PC and it was set to View so I have changed it back to Full access.

    All these changes I had to make using Teamviewer.

Glenn Curtis

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