Block-level no longer automatically working with chained image backups. Please help!
Just wanted to update. I was assisted by support who was able to provide a workaround for the issue. The fix requires manually modifying the backup configuration file from the backup agent on the server, and changing values for 3 different lines of code.
While I truly appreciate the help and temporary workaround, I'd just like to reiterate the importance of a timely fix for this. Having to login to each server and manually update a .txt configuration file for each client's backup plan is very tedious, and a time waste for our limited resources.
Since the tech was able to fix it, I'm assuming you're aware of the specifics and where the problem is occurring? If not, I'd be happy to show you exactly where the issue is happening.