Standard was the first option that I tried. It ran for over 48 hours and didn't download a single file. My issue that sounds similar to this:

reddit

Last night I wrote a .NET script based off of Amazon docs and am doing expedited retrieval right now without issue through the CLI, but if possible I would like to get to the bottom of this issue because it much more convenient to have a GUI option. I'm sure you guys would like to figure it out too so others don't have the same problem so I'm willing to help troubleshoot. Is there anything else you'd like me to try?

Tom, maintenance is for support and upgrades. Having said that, I've passed this message to the Support Team and someone should reply here. — David Gugick

I understand and appreciate your help, David. Having said that, support and maintenance doesn't really sound like it would encompass application failure and bugs.

1. I have the current version
2. Directly to Amazon Glacier
3. I've tried both Standard and Expedited
4. I am restoring all of the files, we had a NAS fry..

Just received a reply saying I can't be assisted unless I purchase a maintenance license. This is not a maintenance issue. I am using the software properly. This is a technical issue that is not my responsibility to pay for. Or is it too much to assume that this software can restore the exact same data that's it's been backing up for the last 3 years?