Yes, it's fixed. You can find release information in the online help documentation: https://mspbackups.com/AP/Help/whats-new/release-history

I believe that issue was addressed in early June.

Thanks for the update.

What are your retention needs? Once we know that, we might have an easier time recommending settings for retention when using the new backup format. You will see much better restore performance with large numbers of files and you do get synthetic fulls with Amazon S3 with your file backups, as well as client-side deduplication, and backup verification built-in.

On first look, I do not think there's a way to report on files that have been deleted locally. I'll ask the team, but we would never know when the files were deleted, regardless. All we would know is that a backup no longer saw the file and would mark it in storage as deleted.

I guess I would be interested in hearing more about what type of troubleshooting you're doing where having this information somewhere would help.

And I passed your other question on to the PM for that product. If he has not replied to you yet, let me know and I'll ping him again.

Steve, tracking deleted files means that when a file is deleted locally but is being retained in backup storage, we mark the file in backup storage as deleted. That way when you do a restore, you don't have to restore deleted files. What are you looking to do with the information about files that were recently deleted if you are able to get that information? I'll have to check to see if this some way to extract this from the backup metadata, but I'm not sure offhand.

Use Pro on your PC and free on the office PC. If you want to buy two Pro licences, you can, but there's no need if you only plan to connect to the office PC. Pro is a professional solution and allows you to connect to both free or Pro Connect installs in the same way.

Free Edition: When you install the agent on the remote computer, you will need to activate using either the activation code (you can only use it once - download again if you need to use the activation code on more than one computer) or you can use your email address.

For Pro: You can only activate Pro on 1 computer. This is the computer you plan to use with Pro. Any computers you connect to remotely should have the Free version installed and activated.

I apologize. I am translating your Italian using Google and I am having trouble understanding what the issue is. I will see if we have anyone who speaks Italian available to join this post.

Both computers need to have Connect installed. MSP360 Connect is a custom designed solution for remote access. It does not use Windows Remote Desktop components.

You can use the free version everywhere for interactive, help desk type sessions where you need to support a remote user and / or perform maintenance on a remote computer when someone is actively logged into the remote system and that person is available to provide the PIN for access.

If you want to connect to a remote computer unattended in order to perform administration by logging into the remote system using Windows Authentication, then you need Pro (when the trial period ends) or our Managed Connect solution,

The remote user provides you the Computer ID, you use that ID to establish the connection. The remote user will be notified you are trying to connect and will need to provide you the PIN. You type in the PIN and you are connected to the remote system in the same Windows session.

The remote user can either use the free version, in which case they should download it from our website, install it, and then register using their email address or activation code. Or they can use the quick support version if all you need to do is connect to their machine. You can also download quick support on our website from the download page.

Once the remote user has the product installed they should see the computer ID and pin. They can provide you the computer ID and you can use the pin to connect once they give that to you. If you need to Connect to the remote user in unattended fashion, when no one is on the other side, then you'll need the pro version after your trial expires. Unattended access is only available in pro or our managed versions of the product. The freeware version only supports attended access when there's someone on the remote side to provide you the pin in order to connect to the active session.

Thanks for the update BackupFan! Appreciate it.

macOS Monterey is supported. I would suggest you open a support case to get this resolved.

I'm glad you're onto the possible cause. If you wouldn't mind, please report back when you've addressed the firmware and let us know if that corrects the issue. If not, we can take it from there. Thanks.

What version of the software are you using?

Unattended access is when you connect to a remote window system for administrative purposes, when no one is on the remote side. You log in using Windows credentials do your work and then exit the session. Attended access or interactive access is when someone is at the other end and they can provide you the pin to connect and you’re in the same session they are. Those types of sessions are more geared for helpdesk to help a family member or a user solve an issue or when they want to watch you solve an issue so they can learn. If you’re having another type of error please start a new post and let us know what you’re seeing.

Check with Support. They can review the logs (which you can also do if interested) to see what they show.

If that's a limitation by Amazon, then I do not have an answer for you. Maybe you'd be better off exporting the AMI and keeping copies locally instead of in S3. I would also make sure to check your restore costs from Amazon Glacier Deep Archive to make sure you are prepared for what it may cost to restore that amount of data should you figure out how to leverage that storage class for your AMIs.

Unfortunately, Compare and Sync folders in Explorer are legacy functions and provided "as is", with no support. That change was made a few years ago. If I find a way to resolve your issue, I'll post it here.

The maximum object size for Amazon S3 is 5 terabytes, so you're not going to be able to move one of those AMIs regardless. I'm surprised to see an AMI that large. I checked the Amazon S3 documentation and didn't see any limitations listed in the API for that particular command. Having said that I don't think we're going to be able to assist given that one of those AMIs is larger than the maximum object size that Amazon supports anyway. For those that are under five terabytes just make sure you're using the current version of the API, which I think is version 2, as version 1 may have some limitations I'm not aware of.

Product version? Upstream bandwidth? S3 storage class (standard, other?). Retry errors usually involve latency and connection quality issues and they are best resolved through Support. Happy to try to help on the forums, but if problem identification and a speedy resolution is most important, I'd go through Support.

According to the team, you can use any email. So, you can use the email you used when registering for Managed Backup / managed Connect in that dialog.