That's a known issue. Will be fixed in version 6.0.2 which is scheduled for release next week(this can change) for managed backup customers.

Most likely the files are indeed encrypted by EFS, so you need to use the service account that actually encrypted them. Another possible reason is that the files were generated on Mac/Linux.

You can always send us the diagnostic logs for investigation of issues like that, but currently it looks like a problem that will be fixed in version 6.1.

It's 200 GBs, more info here: https://www.cloudberrylab.com/backup/windows.aspx

There's an option to generate logs locally https://help.cloudberrylab.com/cloudberry-backup/command-line-interface/sending-logs-and-files-to-support
After that yo ucan send us the log archive via email to supportatcloudberrylabdotcom . Don't forget to describe the problem in as many details as possible.

Known issue, unfortunately, but will be fixed in 2.9 update. Stay tuned for new version, should be released soon.

That was a temporary problem, everything should alright now.

That's a known problem which will be fixed in 6.1.

You're welcome! Feature implementation depends on the popularity of that particular feature, so the more people request something the quicker we introduce new functionality. Hope those 6 feature requests I created will gather some popularity among other customers too.

Might be a known issue, make sure to update to recently released 6.0.2, sync repository(tools > options > repository) and send us the logs if the problem persists(tools > diagnostic) mentioning this thread in the issue description.

Like with any software, most of the time 100% is an estimate and the software needs to perform some additional operations on this step. If it takes to long it's better to contact support regarding such problems.

Hi!

Forwarded this info to our developers for consideration, some these improvements are already on the way.

Checked our bug-tracker and it's a confirmed bug. Under investigation by our developers. Should be fixed soon.

When selecting versions manually you should be able to see different versions of each file if you have any, here's how it looks:

Thanks for confirmation! You can revert to us in case you have any further questions.

Manually installing Windows 10 ADK should help in your case. If that doesn't help PM me your support ticket number, we'll come up with something.

Our CLI is universal for every plan, it doesn't matter which provider you use.
If you're referring to adding an account you need this article: https://help.cloudberrylab.com/cloudberry-backup/command-line-interface/managing-storage-accounts

Yes, we have a lot of info on CLI for Backup software here: https://help.cloudberrylab.com/cloudberry-backup/command-line-interface/about-cli

You can either specify schedule or run the plans manually via command line.

Most likely you changed your company name recently under settings > general and only now updated the software on your machines, resulting in changing on the configuration folder.

The old plans should be in the old settings folder(C:\Programdata\%your companyname%), simply copying the .cbb files to C:\Programdata\Online Backup should resolve the problem.

You can send us the diagnostic logs from the software for further investigation via tools > diagnostic menu.

Might be an error related to standard IA being used, they have a minimum object size limitation, but it's better to send us the diagnostic logs via the application menu to confirm that.

The best way is to use our backup software, since Explorer is not designed for automatic transfer operations.