Hello Ralph,

Do I understand the question correctly, you want to use the same encryption key on another machine ?

done, no ETA yet unfortunately.

Thank you for the info provided, we will need to see the logs from the machines in question, so please send those to us via Main Menu - Diagnostic, please don't forget to mention this forum post. Thank you.

Hello Ron,

Thank you for your feedback, this is interesting indeed, PIN shouldn't be requested after the update, the settings should remain the same. Maybe the UA is disabled now ? Anyway we will reproduce this scenario on our side and see what it will lead us to.

Hello Kurt,
It might be related to the way the session ends, are you using the standard connection or Unattended Access?

Hello, those abilities are not yet implemented, however, we definitely have them on our development roadmap, I will add your request to an already existing one, you will be notified upon release. Thank you.

Hello Russell,

In this case, I would really suggest that you configure Unattended Access on your father's machine and forget about all those complications. You can find a step-by-step guide on how to configure it properly here:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

This is secure due to the encryption key used and you will simply need to click connect and that's it.

Hello, this one is really easy if you are using Unattended Access simply connect to the server in question and in the Main Menu you will find the selection of options for the end of the session.

Hello Sean,

In this case I would suggest deploying the RA with Unattended Access this will give you an ability to execute the service from Admin and won't require you to type in the credentials where your end-user can see it. You can find a step-by-step guide on how to do this here:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

Hello Tony,

Thank you for suggesting it, we will discuss those features on the next development meeting.

Can I ask you to take a screenshot of the mouse configuration on the remote machine ? This part of it:

Hello Toby,

Thank you for describing this behavior, we will reproduce it in our test lab and see what we can do about this. Cheers!

Hello Pavel,

Do you mean setting it on the login screen upon connection ?

Hello,

Thank you for your suggestion of this feature and we surely understand possible usability of this feature, so I can promise you that we will definitely discuss it with the developers on the next meeting, as a sort of workaround we are going to release an Address Book where you will be able to save few machines.

Hello David,

This feature is coming a bit later, we surely understand how comfortable it is and we already have it on our development roadmap. Thank you and have a nice weekend.

Hello, sure, just connect via Unattended Access and you will see those options in the Main Menu when connected.

Hello Tony,

That is correct, a service marked as Automatic (Delayed Start) will start shortly after all other services designated as Automatic have been started. In my experience, this means that they are started 1-2 minutes after the computer boots. The setting is most useful in lessening the "mad rush" for resources when a machine boots. So simply saying it is normal behavior for a machine from a cold start, if I remember correctly you can tweak those timers, but I would definitely advise against doing that.

Tony was first to respond, enabling Unattended Access runs the software as a service.

Hello Tim,

That is correct, those are limitations of Windows Session Manager, our Quick Support module doesn't have Admin rights by default, however, if you will use Unattended Access there shouldn't be any issues with UAC, which is effectively the main reason for this behavior. Anyway, thank you for sharing your thoughts we will add it to our Help section definitely.

Sure, you can check out the guide how to do this here:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access