Hello Marc,

In this case we need to see how does the situation look from the software's POV. Please navigate to Tools - Diagnostic - fill in the info and press Send, our Support Team will take a look and get back to you with the possible solution. Thank you.

Hello William,

This seems to be a known issue we are currently working on, keep an eye on Drive product page we will anounce the relase of the fix. Thank you.

Hello Andra,

In this case we would need to see the issue from software's POV. Please navigate to Tools - Diagnostic fill in a bit about the issue and send us the Diagnostic Info. I will take a look and get back to you in the ticket to avoid publishing sensitive data on the forum.

That is correct, so you basically set it to the content type you are interested in and it should assign it properly. Now regarding changing it to octet i presume it is happening due to the way driver handles the files. We take a closer look at this issue with our R&D.

Hello Kev,

In this case the feature is partially implemented, we have an option called MS Office files lock control, it is hidden in the mapped drives - advanced settings, which will effectively notify the user that is trying to open the file already in use about it. There are no plans so far to develop this feature further. Let me know if you have any other questions.

Matt, we are talking about different products, read the explanation below:

Now I am super confused, two hours ago you privately emailed me claiming that backups to team drives 100% work. Now you claim for a second time in the forum that it does not work. Which one is true? — Matt173

Yeap, it is totally true, the issue here is that you used CloudBerry Explorer address, to which i replied that it is supported. The initial mail looked like this:

Dear customer,

Just wanted to follow up on you trial activation and find out how do you like CloudBerry Explorer PRO so far? Is everything clear and working fine for you?

And it is absolutely true, it is totally supported in Explorer.

Also, your initial claims that team drives are a bad choice for syncs and backups were refuted via the arguments you made supporting your claim. I refuted those arguments with facts and you subsequently agree with me on those issues. — Matt173

However here we are located in CloudBerry Backup section of the forums, so here is where the difference and confusion coming from.

Sorry, but in all honesty your comments do not bestow much confidence in either the product or whether you know what you are talking about. — Matt173

As i explained above the confusion is due to inaccurate mail handling, no worries it happens.

Also I disagree with your issues on security and encryption. Who accesses the team drive is fully at the discretion of the administrator and can be extremely fine tuned. Also encryption can be done on the file or image level so I can't share your concerns at all in that regards. — Matt173

This is in fact what we do, we encrypt the files before uploading them to the cloud and also we use multipart uploads which are not compatible with GD and compatible with all other popular storages like S3 or Azure. If i remember correctly filename encryption is not supported by GD due to filename length limitation.

Thanks for letting me know it's not supported, though I disagree that the team drive api is in any way more constrained than a regular google drive, at least from a user perspective. — Matt173

That is correct, it is roughly the same as for regular GD, however it is simply not compatible with multi-threading and multipart uploads the way it is implemented in our software. We will definitely discuss the update of GD support, but no promises i can make on the outcome.

Thank you and have a nice day.

Hello Matt,

At the moment backup to Team Drives is not supported, as a personal advice do not use it as backup target for any backup software, it has a really strict API which will prevent you from utilizing full upload/download speed, security measures like encryption and even simplest data compression. Have a nice day.

Hello,

In this case it might be a simple network error, maybe connection dropped or got unstable. Does it happen constantly with any operation or only on the DB backup ? We also know that SQL is not writing the files in an ordinary way, sometimes it may write to the end of the file, sometimes to the beginning so it might be related to it. One of the possible workarounds might be disabling the caching function in the drive, you can do this via Advanced Options of the Mapped Drives. Thank you and please keep us posted regarding the results. We can also continue investigation in the ticket to avoid public exposure of your data.

Hello David,

The simplest solution here would be perhaps using Upload Rules that will set the correct headers for the files in question. Please keep us posted regarding the results.

Hello David,

The simplest solution here would be perhaps using Upload Rules that will set the correct headers for the files in question. Please keep us posted regarding the results.

Hello,

Here is the example how to configure the storage account with Amazon S3:

https://www.cloudberrylab.com/resources/blog/how-to-sign-up-for-amazon-s3-service-and-connect-to-it/

Use it as an example for any other Cloud Storage.

That is correct, you will receive support as with the direct purchase from our site.

Hello Ryan,

In this case, simply right click the Drive tray icon and there you will see Diagnostic menu, fill in the details and press Send. We will receive all the required info automatically and investigate the case. Thank you.

I have checked the ticket and i can say that there was nothing wrong from our side. Unfortunately you misunderstood the concept of Maintenance Fee. It gives you Support and free Version upgrade, not Edition. It is really sad that you had such experience, however we made an excellent offer for you to upgrade for a really small fee, which you declined. Anyway I still hope that you will reconsider your decision and get back to being our client. Thank you and have a nice day.

Hello, my name is Sergey and i would like to take a look at the case you are mentioning. Could you please state the number of the ticket ? Thank you and will be waiting for your reply.

Hello Ibrahim,

Could you please check out the storage classes of those files ? Usually such things might happen if they are in any other class than Standard. If they are not, please send us the Diagnotic Info with the names of the files in the description. Thank you.

Hello Paco,

Not yet, we are definitely considering such possibility, but not yet. Thank you for your interest in our product.

Hello John,

If i understood your question correctly to assume the IAM Role via Explorer you can follow this guide:

https://www.cloudberrylab.com/resources/blog/assuming-an-iam-role/

Let me know if you will have any additional questions. Thank you.

Hello Umberto,

This feature is not available yet, however i have created a feature-request for our R&D to review and add to the development roadmap. Thank you for suggesting it.