Thanks for your response, David.

I've posted here screenshots that show the sequence of events when I attempt to install Connect for Mac.

I'm baffled at what the solution might be.

I’m trying to set up Connect on Mac, but it asks me for an activation code. Since I’m a subscriber, I should be able to get an activation code, but MSP360 refuses to help unless I pay a $500 onboarding fee.

Thanks Jared, if it weren't for you, I wouldn't know that this feature has "gone paid."

I can't even get it to work and MSP360 support refuses to help me.

That makes me feel super-good having to pay for this. Wow.