have you tried this https://www.msp360.com/resources/blog/how-to-continue-backup-on-another-computer/?

Have you tried contacting the support team? That would be difficult to troubleshoot without logs

Do you have object lock enabled on your s3 bucket?

Yes, I want full backups to reupload everything, that's no problem for me — Leonardo Rodrigues

can you elaborate on your use case, please? why synthetic full doesn't work for you?

Thanks for the question. This is something we consider for the future. Would an instant restore to a local VM approach address your request, or is there something particular you want with an appliance-type solution? Object-lock on storage should protect data from ransomware. Appreciate your feedback!

It's on the roadmap. I have added you to the list of the requesters.

I am deleting them now — Sean Carney

There is also an option to exclude these files from the backup plan. That should work too

First, I'd advise updating to the latest version

Do you have any AV? Can you check there?

Check the "History" tab. Can you see any information about the files there?

If you are using our software's standalone version, you pay directly to the storage provider. If they didn't ask for payment yet, that's maybe because you are on a free trial now.

1. yes, it will delete the data from your s3 bucket
2. you can remove the schedule from the backup plan, e.g. switch to "run manually"

Have you confirmed your email? I don't see ravindraathumana-indiadotorg on the list in our system.

Please PM me the names of the computers with this problem

That's a good question. You're right that object lock inside the product is currently available for full backups stored with the GFS retention policy. Incremental and full backups outside of GFS could not be locked, though this is in our plans to add soon.

Speaking of enabling object lock directly on the bucket, it should not break your backups. It's just that you might get some warnings about being unable to purge some of the files we generate to perform synthetic full backups (usually, these files are purged right after the new synthetic full is created). In other words, you will end up with all your backups in the cloud plus some additional data we couldn't purge as there is a lock on the bucket itself. However, these data will get purged once the lock is released.

You need to open a support case at https://support.msp360.com/cases/new
choose Licensing/Sales case type

You can set ACL on a bucket level. Everything that you upload to that bucket should have the same ACL

Sorry for the late reply. Please refer to this article to learn how to use CLI with MSP360 Backup https://help.mspbackups.com/using-command-line-interface/using-cli-on-windows/nbf

This error usually comes from Windows and may happen due to various reasons:

• Windows uses a transfer mode that the hardware device cannot.
• OS is trying to get more IOPS from the HDD than the drive can provide.
• The drive is damaged, e.g., there is a bad spot on the disk.

Unfortunately, there are not so many things we can do about it. However, you can try the following changes:

• Decrease thread count to 2 in Tools > Options > Advanced.
• Don't run the backup in high load hours (non-working hours are recommended).
• In case the disk is External USB-drive, you can try to reinstall the Disk driver from Windows side: Go to Device Manager, right-click your device's name, and select Uninstall. Keep your device connected. Restart the PC and Windows will attempt to reinstall the driver.

If all of the measures above are taken, and the issue persists, it points to a hardware problem. As general suggestions, I can advise:

• Check the S.M.A.R.T. status of the physical drive that is backed up, for example, with this tool - http://hdtune.com/
• Check that drive's partition file system integrity by executing in elevated CMD: chkdsk E: /f

You might need to schedule a check on the next run if it cannot be performed immediately.

Also, you may want to check the drive by Victoria For HDD:
http://hardware-today.com/articles/hdds/victoria_performance_evaluation_testing_and_minor_hdd_repairs
It should work fine with SCSI devices and RAIDs.

If nothing helps, please open a case with our support team.