Thank you for your interest in our products, everyone is added into the list.

Hello Jacobus,

Not yet, we are currently working hard on Mac version of the software, after releasing it we will consider the possibility of the Linux version.

Hello Diogo,

Not yet, unfortunately, I have added your request to an already existing one. You will be notified upon release.

Hello Dillon,

Thank you for reporting the issue, however, to understand the issue we will first need to see the Diagnostic Info from both of the machines. Please navigate to Main Menu - Diagnostic and don't forget to mention this forum post before sending it. Thank you.

Hello Jose,

This seems to be some kind of a local issue, I have just reproduced the described behavior and was able to scroll everything normally. Not only Task Manager, but other applications too. Does your mouse use some kind of specific driver or something like that ?

Hello Blair,

Thank you for the details provided, may I ask you to send us the Diagnostic Info from the machines in question? It could be simply done by navigating Maine Menu - Diagnostic - don't forget to mention this forum post in the info.

Hello Marc and Is it possible to get the Event Logs from the machine in question, I mean the remote one? If it is possible could you please send it to us right after the moment of this crash? Please include at least a day before in the logs so we could see the possible reason for the issue. Thank you.

Hello Ben,

In this case this is really easy, here is an article describing the process:

https://help.cloudberrylab.cm/cloudberry-remote-assistant/using-remote-assistant/file-transfer

Let us know if you have any other questions.

Hello Jan,

It really looks like hooks conflict, does RDCMan initiate the connection and also able to connect to a remote machine?

Hello Oleg,

Let's try a different approach, I have requested logs from you in another thread. While we are doing this, could you please do the following:

1) Uninstall the CBRA on the remote machine and remove C:\ProgramData\Remote Assistant folder
2) Install it again and set up the Unattended Access again
3) Try connecting to it

Thank you and please update the post if you will have any results. Cheers!

Hello Oleg,

Please send us the logs from both of the machines Local and Remote one, we need to understand what is happening from the software's POV. You can do it simply by navigating to Main Menu - Diagnostic and please don't forget to mention this post in the description. Thank you

Hello,

Looking into the issue seems to be that it is happening not from our side. Still requires some more investigation, I will surely reply to you in the ticket. Meanwhile, have you tried the latest version of the software?

Question No1 — Arnaud

and

Question No2 — Arnaud

are covered by one feature, called - Unattended Access. You can find more info and a step-by-step guide on how to set up this feature here:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

As a side note, Custom Password feature is the alternative to everchanging PIN, Unattended Access would only work with an encryption key.

Hello,

This is a really interesting situation so we will require a lot of info. First of all to avoid putting your personal info into public forum let's move into the ticket:

1) Please check the Event logs on the Win2008 machine and make an export after the installation
2) Send them to supportatcloudberrylabdotcom with a note - for Sergey N.

Thank you and will be waiting for the info.

It seems that the configuration files got corrupted or maybe even the software's files too. I would suggest a clean re-install as cleaning out only config folder might not get the required result.

It is really hard to say.

1) There are so many possible scenarios why it happened like that. From my POV it really looks like the settings have been reset

2) Custom password is an alternative for the PIN, basically, a way to have a constant PIN instead of dynamically generated.

The unattended access is still here and working properly, try setting it up again. It should resolve the issue.

thank you, already on it.

It really looks like some kind of security issue, when the file is getting blocked like that. Please pause or quit any security software and try installing it one more time. Let us know about the results, thank you.

Hello Linda,

In this case, I would suggest contacting AWS support as they are responsible for the licenses applied inside the Workspaces.

Hello Rudolf,

I presume this is happening due to double keyboard capture, on your machine, it is happening in RA and on the remote one VMWare Player captures the keyboard, we haven't tested it with VMWare yet, all I can promise here is that we will take a look at it, but a bit later. Let me know if you have any other questions.

Hello,

In this case, I would suggest setting up the Unattended Access to avoid entering the PIN every time or use the new Custom Password feature.