Hello,

We need to check the diagnostic logs to investigate this issue, and the most efficient way to continue here would be to continue in a support ticket after you send the logs, as the issue doesn't seem to be a typical one.

If your backup agent is responsive now, you can send the logs by going to Tools > Diagnostics and clicking the "Send" button. Please add a short description so we can identify your request.

If your backup agent is hanging now, please archive the C:\Program Files\CloudBerryLab\CloudBerry Backup\Logs folder and send me your email via direct messages so I can create a support ticket for you, and you can share the logs with us.

Best Regards,

I've installed the Apple Silicon beta. I'm on a Mac mini M4.

Ok, thanks for clarifying this! On Mac, you can find the diagnostic logs here:

/Library/Application Support/Online Backup/00000000-0000-0000-0000-000000000000/logs

Also, if the backup agent is responsive at the moment, you can send the logs by clicking the "Feedback" button and then clicking the "Send Feedback" button.

Please archive this folder, and after that, send me your email via direct messages so we can create a support ticket for you and continue the investigation.