Hi everyone, I face this problem "Error! Awaiting error from the service, please wait..." when I want to access my portal. Anyone know how to troubleshoot this error and what cause this error?
Can you verify the URL you are using? Is it https://mspbackups.com/Admin/Login.aspx ? Can you verify the browser / OS and the country you are trying to log in from?
If that's the IP and port you're using you'll have to make sure things redirect correctly to our site. But you may just want to reach out to our Support team directly.
The port is following your site. I'm very sure because HTTP should be using 43210 and HTTPS is 43211. Alright, I will contact the MSP support team. Thank you for assisting me.