"Error! Awaiting error from the service, please wait..."

naufalrasli

Hi everyone, I face this problem "Error! Awaiting error from the service, please wait..." when I want to access my portal. Anyone know how to troubleshoot this error and what cause this error?

Thank you.

David Gugick

↪naufalrasli

Can you verify that’s the exact message? When do you see the message? The portal is up currently. Country?

naufalrasli

↪David Gugick

From the main page. You can refer to the image below:

David Gugick

↪naufalrasli

Can you verify the URL you are using? Is it https://mspbackups.com/Admin/Login.aspx ? Can you verify the browser / OS and the country you are trying to log in from?

naufalrasli

↪David Gugick

I'm using https://192.168.02.50:42311 for the URL. I open in Mozilla Firefox and me from Malaysia.

David Gugick

↪naufalrasli

That's a local IP address. Why are you doing it that way?

naufalrasli

↪David Gugick

Because of I setup for my client environment.

David Gugick

↪naufalrasli

If that's the IP and port you're using you'll have to make sure things redirect correctly to our site. But you may just want to reach out to our Support team directly.

naufalrasli

↪David Gugick

The port is following your site. I'm very sure because HTTP should be using 43210 and HTTPS is 43211. Alright, I will contact the MSP support team. Thank you for assisting me.

"Error! Awaiting error from the service, please wait..."

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