• Dave Moran
    0
    Givens: Client/Controlling PC is Windows 7; Host/Remote PC is Windows 7.
    When attempting to remotely access this particular PC (on which I have left Remote Assistant open), I am successfully getting thru to the Login Screen thereon. But when I enter the Windows account password and hit <Enter>, then Remote Assistant consistently returns, “Connection was terminated by the remote user”. And so far as I can tell, Remote Assistant closes down on the remote PC at that time. (Both ‘Allow unattended access’ and ‘Full control’ access level have been enabled on the remote PC and I have done the Run as administrator.)

    There was a stage when on the remote PC, a ‘Dell Command’ Fatal Application Error window appeared on the screen. I had a hunch that this may have been related to the Dell power saver/hibernation software that’s installed on this PC, so I deselected its ‘Power saver’ option. Since then I’m not seeing the Fatal Application Error message, but I’m still getting the “Connection was terminated by the remote user”.

    Any suggestion(s) please?
  • Dave Moran
    0
    No suggestions, eh? That's a shame.
  • David Gugick
    57
    I've reached out to support for help.
  • Christopher Lugovsky
    0
    Does this happen even after restarting the machine? Sometimes Remote Assistant can get itself into a non-connective loop.
  • David Mackay
    0
    I have exactly the same problem. Win 7 clients, have tried various versions of Teamviewer, currently running 2.3.0.52 on both ends with an easy access PW set on the client end. Unfortunately the PW just gets me to the next screen, Windows login, which craps out 90% of the time. Pretty sure it is linked to the Windows logon procedure because if i Teamviewer in to get the current Cloudberry PIN it goes straight in?
  • David Mackay
    0
    Hate to bump but surely i cannot be the only one with this, it is listed as number 4 in a google Cloudberry search!
  • David Mackay
    0
    Does this mean i am not going to get a response?
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