• Trevor
    0
    Just trying the trial to hook up to an S3 Bucket to see if that will satisfy a business need.

    Everything installs and seems to configure to map store and a drive but when I go to access the mapped drive, the error comes up:

    Network Error

    Windows cannot access \\W-183544\AviationFiles\

    You do not have permission to access \\W-183544\AviationFiles\. Contact your network administrator to request access.

    Can't figure out what specific permission this would be related to?
  • David Gugick
    57
    I need some clarification. Are you creating a network share with Drive and saying that you cannot access the share from Windows Explorer? Or are you trying to access the network share with another product? Usually, the error would mean the account that is trying to access the network share (your user account if you're trying from a command prompt or something like Windows Explorer or the service account of some application you are using to access the share) simply does not have the required access. If that's the case, then it's possible you need to change the Drive service account.

    Before we go there, can you provide some additional details?
    * What account is being used for the CloudBerry Drive Service? (Check in Windows Services)
    * Are you trying to access the share using a local user account or a domain account?
    * Is the folder properly mounted in Drive? You can check this in Drive Options - Mapped Drives - Mount option - also click the Explore button from there and see if it takes you to the proper share location
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