Cloudberry Found Frozen
I just went to perform a restore on our Windows File Server and when I loaded Cloudberry the file backup continuous real-time operation was frozen. And it was frozen since December.
Supposedly my Backblaze B2 bucket shows transactions during the last 3 months. But the file viewer is not showing any files newer than the time Cloudberry froze. So I am seriously hoping that my client did not files created in the last 3 months that they need restored.
My question is how can I prevent this in the future. And are there additional ways I can monitor Cloudberry or perhaps B2 since the Cloudberry notification software did not trigger an alert.
You could sent notification emails when backups complete. If you do not see an email, you would know something is wrong and then can cycle the server or re-start the backup service .
Check your version - new releases may contain fixes for old issues
You could periodically reboot the server.
You could check the CloudBerry Backup service and agent from PowerShell to see if they are running and stop / kill and restart them if needed
I would also not keep the agent open if that's a concern. The backup runs as a service so there is no requirement to have the agent running
You could move to Managed Backup which provides a dashboard of all customers / agents and activity that is easily monitored from your web browser.
But I would suggest you create a support ticket from Tools | Diagnostic in the toolbar on the machine in question and ask support to have a look to see what may have caused the issue.
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