I can understand why the decision was made (from a business perspective), but not a huge fan of the change to paid unattended access with no warning. I do like the enhancements and progress being made, but not letting folks know this feature was being turned off before an automatic update wasn't a great experience. I currently have 4 devices at 4 schools that I was remoting in to periodically, and to all of a sudden be told I couldn't do an unattended session, was an unpleasant surprise to say the least!

For temporary fix/workaround, I've rolled back these 4 machines and set to not auto-update)

I also have it on my personal home PC, and I'll never be there to accept an incoming connection, so not sure if you're wanting to force a paid subscription for those scenarios? I also have the software on our church Media PC, and may connect in to it to do something remotely periodically (even when no-one is there). Same for my Dad's home PC. I might connect into it to look at something when at a time he is not there to let me in. Those three scenarios are not paid solutions, so for me to pay to connect into those three, makes me want to look for another free solution for those particular cases. And I'd understand if you were OK with that from a business standpoint, just stinks for those of us who may be using it for non-interactive personal or small use-case scenarios.

I am considering the purchase of (a) license(s) for my 4 school locations (, but still doesn't make sense for me to pay for the personal use cases).

Don't want to come across as ungrateful for a product that I have not been paying for up to this point, but figured you deserved some honest feedback.

Thanks!
Jared

Thanks Jared, if it weren't for you, I wouldn't know that this feature has "gone paid."

I can't even get it to work and MSP360 support refuses to help me.

That makes me feel super-good having to pay for this. Wow.

What problem are you having?

I’m trying to set up Connect on Mac, but it asks me for an activation code. Since I’m a subscriber, I should be able to get an activation code, but MSP360 refuses to help unless I pay a $500 onboarding fee.

I believe I answered you in another post.