Connect 3.1 Is Now Available
We’re excited to announce the release of
MSP360 Connect 3.1
MSP360 Connect is our simple and secure remote administration and support product.
New Option to Simplify Connections with Remote User with a Single Click
Approval options now include:
PIN (default) – remote user must relay PIN to the admin to approve the connection
Dialog – remote user can simply approve or decline the connection without a need to relay a PIN
Dialog and PIN (default for remote installations where the old "Prompt for incoming connection" option was selected) – remote user must approve the connection and provide a PIN to the admin
The "Prompt for Incoming Connection" option has been removed
This option is superseded by the new Dialog approval options above
Multiple Admins Connecting to the same Remote Computer
Multiple admins can now have simultaneous, full access when managing a remote system
The PIN code reset option has been removed
Security: PINs now automatically change based on desired reset period (default = 1 Hour)
Custom Passwords Security Change
Custom passwords provide an additional layer of security for unattended connections
When enabled, access to a remote Windows system requires the admin enter both the custom password and Windows authentication credentials
Client 2FA Options have been Removed
2FA should be enabled for all administrator logins in the management console using Settings – General - Force Two-Factor Authentication for all Administrators
Minor text changes in Client (General tab)
Security: Improved authorization mechanism for incoming connections
File transfer: default path no longer needed
Minor bug fixes
Please note that management console changes to manage new remote user confirmation options (PIN / Dialog), PIN rotation options, and other improvements will be added to the management console next week. We'll update this post when the management console update is released. In the meantime, you can set / change these options directly in remote agents.
Vote for your desired features or submit new ones at our feedback board
To stay up to date with the latest product updates, subscribe to our change log:
Hi, the software is not working. This message appears:
My understanding is that the hosting provider has a DNS issue that's affecting Connect. That should be addressed by tomorrow. I apologize for the inconvenience. If I get some additional information from the engineering team I'll post it here.
ok thank you!
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Unable to connect to Oracle cloud container. The remote server returned an error: (404) Not Found.
Service key request failed: Unable to connect, Another Connection is established.
"Unattended access request failed: unable to connect, user credentials are invalid."
First use and... unable to connect or to obtain my computer ID...
Can't Connect: looks like remote computer is offline or ID is incorrect
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2022 MSP360 Forum