Connect 3.1 is now Available
We’re excited to announce the release of
MSP360 Connect 3.1
MSP360 Connect is our simple and secure remote administration and support product.
New Option to Simplify Connections with Remote User with a Single Click
Approval options now include:
PIN (default) – remote user must relay PIN to the admin to approve the connection
Dialog – remote user can simply approve or decline the connection without a need to relay a PIN
Dialog and PIN (default for remote installations where the old "Prompt for incoming connection" option was selected) – remote user must approve the connection and provide a PIN to the admin
The "Prompt for Incoming Connection" option has been removed
This option is superseded by the new Dialog approval options above
Multiple Admins Connecting to the same Remote Computer
Multiple admins can now have simultaneous, full access when managing a remote system
The PIN code reset option has been removed
Security: PINs now automatically change based on desired reset period (default = 1 Hour)
Custom Passwords Security Change
Custom passwords provide an additional layer of security for unattended connections
When enabled, access to a remote Windows system requires the admin enter both the custom password and Windows authentication credentials
Minor text changes in Client (General tab)
Security: Improved authorization mechanism for incoming connections
File transfer: default path no longer needed
Minor bug fixes
Vote for your desired features or submit new ones at our feedback board
To stay up to date with the latest product updates, subscribe to our change log:
Hi Mr David,
my connection is very slw.
i´m use the version freeware.
The slow connection may be caused by several factors.
Could you please provide diagnostic information to our support department?
In the main menu, you can make it under the Diagnostic section. In the Diagnostic form, enter your email address and a short description, then click the Send to Support button. It will help us to determine the cause of the problem.
i keep getting knocked off if i can even connect. I started a forum post and did a case . no response.
The team is already working on it. When we identify the problem, we will get in touch with you.
Your patience is much appreciated
I updated the work computer I am using to connect to my home computer. I was prompted to update my home computer by the software on my work computer which I did. The home computer is not PRO / not licensed. My work computer is PRO / licensed. I use the software solely to connect from my work to my home when I am out of town.
Ever since the update, my home computer refuses unattended access. It had been working for weeks and after the update it stopped accepting access without a person on the home computer accepting it. That sort of defeats the purpose. Nothing changed except your update.
I opened a ticket - Case 00186818, sent logs from both systems, etc. and am getting nowhere with support. I have a few days before my person at home leaves and my system will be unusable.
As far as I can see, the issue has already been escalated to our dev team so they can investigate it and provide a solution. Our team will reach out to you shortly.
Thank you very much for your patience.
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