• Tom's Help Desk
    2
    I've noticed an issue with the web interface for accessing backups(https://online.mspbackups.com/). The first issue I noticed is that the storage is not accessible, and the only file available to view is a disk info file. The second issue I noticed today is that it is displaying this image when trying to access the data:

    https://online.mspbackups.com/images/errorimage403.jpg

    We have a customer that is requesting that he see his backup from a browser which was initially confirmed to work, but now I cannot access any of the data through the web portal. Is there maintenance going on? Is there a specific setting to add his data to the web portal?

    I did call support and they said to resync the repositories and that was done but the data was still not accessible.

    Thanks in advance for your help!
    Caleb
  • Sergey
    4
    , Caleb, This is currently a known issue specific to B2 storage accounts, it's being checked on Dev side. No workaround at the moment.
    I'll update you here once it is fixed or I have any other info..
  • SirTony
    0
    Has this issue been fixed yet?
  • Sergey
    4
    This is addressed in the 4.2.1 which was published recently.
  • Tom's Help Desk
    2
    The issue was just the fact that full image backups cannot be browsed for individual files in the online portal. This applies to both S3 and B2. As soon as I set up the file level backup the files were immediately available in the online portal. I did the file backup in B2 and it has been working fine.
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