• Ian
    0
    Seeing this error on ver 2.4.3.11 for Mac's a lot lately - is this because the user lost connection or a bad file that can't be backed up?
  • Matt
    91
    It is better to send us the logs via the Feedback menu for proper investigation of the problem.
  • Eric Morse
    0
    I'm getting this error too on a Mac with Product version: 2.4.0.17 - Any update on this issue or what I can do to resolve the problem?
  • Matt
    91
    We didn't receive any diagnostic logs from Ian, so make sure you're on the latest version of the software(2.5) and send us the logs if the problem reoccurs.
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