• sanjayas
    0
    Hi,
    we are testing CloudBerry Managed Backup on CentOS 7 server edition .we added an account and also setup a backup plan without any error.
    But when we run that Scheduled or Manually it is getting the error "Access Denied"

    Screenshot-10.png

    any directions to fix this issue ?
  • Gleb
    34
    Hi . There's a button that will lead you from the sidepanel straight to Backup History - see the screenshot below.
    99m78bwaraimsa19.png
    You might need to adjust the filters to make sure the right info is displayed

    Most likely the backup plan is running on behalf of a user who is not allowed to read the backup data.

    A plan will run with the permissions of the user who owns the plan configuration file - they are located at /opt/local/"product name"/etc/plans. You might want to change the ownership and try again.

    If that does not help, please send the diagnostics as shown on the screenshot below
    p4z6y8eoyb1ime8d.png
    This will automatically open a support ticket
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