Hi
It's not a password,is a "public key" that you export from the remote computer to your computer.

Go to on the up topo left coner (scratchs) then "options" and check "encription required" and "allow unattended access". Copy that key.

In "incoming connection", choose de level for the incoming connection.

I have done that on both machines. But when I connect, I am asked for the password or the option of entering the pin from the remote computer.

Hi
I think you must have always a password of the user of windows that is connected or change to another user. For this it click the arrow down and choose <other user>

Ahhh. Got it now. You are right. You need the Windows User password for the remote computer. It's not clear from the prompt which password is being requested. Thanks

Apologies for the delayed response.
Indeed, CloudBerry Remote Assistant will attempt to connect into a live session of a Windows user if you know the password.
If you don't know it or don't want to input it there - use the <other user> option to get to the Windows authentication screen. Note that by doing this you might interrupt the person who's actively working by the machine at the moment (does not affect RDP sessions)