• VollachR
    0
    Hi,

    It appears that the cloudberry remote assistant quick support client has a really big problem, a bug probably, whenever a UAC popup on the remote computer running the quick support client appears a message "Screen Sharing is paused by Remote Computer" appears on the controlling computer and only the user on the remote computer can access the UAC popup to approve or deny it.

    It appears that Remote Assistant requires it's service to be running for that feature but the service doesn't exist when the remote computer only running the quick support client, some workaround should be added to allow for complete control over remote computers running the quick support client only.

    I hope it get fixed with the next version of the quick support client.

    I otherwise find CloudBerry Remote Assistant to be a perfect free alternative to TeamViewer and I like it very much.

    Thank you.
  • David Gugick
    57
    Could you describe your use case in a little more detail? I'm asking because most of our customers use the Quick Support Client with a user at the other end - who can easily approve the UAC dialog. It sounds like your use case is different, and I'd be interested in hearing more about it. Thanks!
  • VollachR
    0
    In most cases there is a user at the other end but also in most cases it's an elderly person that do not always capable or able do so, hope that's enough of an explanation.
  • David Gugick
    57
    Would it be possible to have the full client installed on these residential computers - in anticipation of them needing remote assistance in the future? Either way, I'll add the feature request to the system on your behalf and we'll respond here with updates. Thanks for taking the time to provide some additional details.
  • David Gugick
    57
    I did a quick check in the system and UAC prompts are expected behavior with the Quick Support Client. I think the solution for you is to install the full client as I don't think there is a way to avoid UAC approval when running Quick Support. Thanks.
  • VollachR
    0
    I'm not asking to avoid UAC approval, I'm talking about UAC approvals not pausing the connection so the connecting computer can approve them, just like it works with the full installation.

    I know it should be possible, TeamViewer, which I used till recently didn't have the same issue when using the QuickSupport client on the remote computer.

    Of course, for the time being, Installing the software on the remote computer is an okay alternative but the QuickSupport client is a better, simpler solution for supporting elderly users that just need to get remote support and never connect to others remotely.
  • David Gugick
    57
    The engineering team is doing some additional research and we'll reply back here with any updates.
  • IGEST SOFTWARE
    0
    We are facing the same issue.
    In our case our costumers aren't only elderly, but also have few experience using remote assistance tools.
    QuickSupport with the proper UAC's interaction will solve 100% of our difficulties.
    If we don't use QuickSupport, it's needed to install de full client and for that we need to use another remote assistance tool, because UAC pops up to ask about confirmation on install. The user who we are connecting doesn't know how to install it and enter registration key.
    Also, full client by default starts in view mode and the user needs to switch to full control manually.
  • knectit
    0
    Hi,

    We are still facing this issue, is there anything in the pipeline to resolve this?
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