• Marc6548
    0
    Dear all, I have the same isues as others here.

    I have replicated the same issue now twice on two machines (currently switching around servers, using Windows Server 2022, fully patched, of course with .Net Framework (4.8 fully patched) installed).

    Simple as that: When you install the software (CloudBerry Backup Ultimate Edition, latest version 7.8.5.15) and choose to register it using your key it will work (forever). However, if you install it (in my case) on a fallback-server in order to restore-only (to move data to the fall-back server) you get a popup when starting where you say that you want to run it in restore-only mode. The program then starts and works for a few days, restores work, too. I would say it works exactly as long as the trial-period runs (however, I am not running it in trial-mode, but in restore-only mode). then, suddenly, you can't start it anymore. Even completely deinstalling and reinstalling the software won't help: it does not start anymore. I guess I would have to clean up the registry but that does not solve the inherit problem.

    Here complete error protocols. This is a catastrophic situation and renders the license/software useless (i have a lifetime version). When opening a ticket with MSP360 they replied that they do not provide technical support anymore and that I should ask the community (what? I paid for your product!)

    **************
    Name der fehlerhaften Anwendung: CloudBerry Backup.exe, Version: 7.8.5.15, Zeitstempel: 0x642fd3a0
    Name des fehlerhaften Moduls: clr.dll, Version: 4.8.4645.0, Zeitstempel: 0x648f6f63
    Ausnahmecode: 0xc00000fd
    Fehleroffset: 0x0000000000046cb3
    ID des fehlerhaften Prozesses: 0x3324
    Startzeit der fehlerhaften Anwendung: 0x01d9ca00c0ab37e5
    Pfad der fehlerhaften Anwendung: C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe
    Pfad des fehlerhaften Moduls: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    Berichtskennung: 969b1afb-c1c0-4335-9ece-ff10e37ead11
    Vollständiger Name des fehlerhaften Pakets:
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
    *************
    Fehlerbucket 1617859815102710916, Typ 4
    Ereignisname: APPCRASH
    Antwort: Nicht verfügbar
    CAB-Datei-ID: 0

    Problemsignatur:
    P1: CloudBerry Backup.exe
    P2: 7.8.5.15
    P3: 642fd3a0
    P4: clr.dll
    P5: 4.8.4645.0
    P6: 648f6f63
    P7: c00000fd
    P8: 0000000000044b91
    P9:
    P10:

    Angefügte Dateien:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9bb85cd2-b04a-4bf8-be94-81b91bf73917.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.29eb0d4e-99fe-4bee-ab1e-1b7372e70071.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.784b1f72-36dd-4d7e-96a4-960a220a432c.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7e0a4ff4-5553-4d26-a08f-e47896e55791.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.aec4fdb8-91af-4912-bcfa-cec7e0cd0888.tmp.txt

    Diese Dateien befinden sich möglicherweise hier:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CloudBerry Backu_e5b6ee6b31a8ec4b7bd2f357c7591cab5fdf0_1efd8751_d483a8ea-3931-404a-ba10-c1f0491a0daa

    Analysesymbol:
    Es wird erneut nach einer Lösung gesucht: 0
    Berichts-ID: 2b406764-bc09-493c-a90e-421a53b88a5a
    Berichtstatus: 268435456
    Bucket mit Hash: 59a71de5c3cd79b00673caee17938484
    CAB-Datei-Guid: 0

    ******
    Version=1
    EventType=APPCRASH
    EventTime=133359765695367043
    ReportType=2
    Consent=1
    UploadTime=133359765707100896
    ReportStatus=268435456
    ReportIdentifier=06c279b3-7bde-4741-a938-80562066621f
    IntegratorReportIdentifier=5f2e3a73-e4c8-4148-943e-88085a53842c
    Wow64Host=34404
    NsAppName=CloudBerry Backup.exe
    OriginalFilename=Cloud.Backup.ConsoleWPF.exe
    AppSessionGuid=0000430c-0009-001a-1601-411400cad901
    TargetAppId=W:000609fac157de453bbc6410a68112f4a1cb00000000!00009072f3470da7932fbb69b273a2a8f9fea0fb9f5b!CloudBerry Backup.exe
    TargetAppVer=2023//04//07:08:26:08!2979fa!CloudBerry Backup.exe
    BootId=4294967295
    ServiceSplit=2383073792
    TargetAsId=2443
    IsFatal=1
    EtwNonCollectReason=1
    Response.BucketId=***removed***
    Response.BucketTable=4
    Response.LegacyBucketId=***removed***
    Response.type=4
    Sig[0].Name=Anwendungsname
    Sig[0].Value=CloudBerry Backup.exe
    Sig[1].Name=Anwendungsversion
    Sig[1].Value=7.8.5.15
    Sig[2].Name=Anwendungszeitstempel
    Sig[2].Value=642fd3a0
    Sig[3].Name=Fehlermodulname
    Sig[3].Value=clr.dll
    Sig[4].Name=Fehlermodulversion
    Sig[4].Value=4.8.4645.0
    Sig[5].Name=Fehlermodulzeitstempel
    Sig[5].Value=648f6f63
    Sig[6].Name=Ausnahmecode
    Sig[6].Value=c00000fd
    Sig[7].Name=Ausnahmeoffset
    Sig[7].Value=0000000000046cb3
    DynamicSig[1].Name=Betriebsystemversion
    DynamicSig[1].Value=10.0.20348.2.0.0.16.7
    DynamicSig[2].Name=Gebietsschema-ID
    DynamicSig[2].Value=2055
    DynamicSig[22].Name=Zusatzinformation 1
    DynamicSig[22].Value=64af
    DynamicSig[23].Name=Zusatzinformation 2
    DynamicSig[23].Value=64afbff5029f314ffa9eb369dae4eb8a
    DynamicSig[24].Name=Zusatzinformation 3
    DynamicSig[24].Value=61f3
    DynamicSig[25].Name=Zusatzinformation 4
    DynamicSig[25].Value=61f3607b8d653ca91b585734c5990e95
    UI[2]=C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe
    LoadedModule[0]=C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
    LoadedModule[3]=C:\Windows\System32\KERNEL32.dll
    LoadedModule[4]=C:\Windows\System32\KERNELBASE.dll
    LoadedModule[5]=C:\Windows\SYSTEM32\apphelp.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\AcLayers.DLL
    LoadedModule[7]=C:\Windows\System32\msvcrt.dll
    LoadedModule[8]=C:\Windows\System32\SHLWAPI.dll
    LoadedModule[9]=C:\Windows\SYSTEM32\SortWindows61.dll
    LoadedModule[10]=C:\Windows\System32\ADVAPI32.dll
    LoadedModule[11]=C:\Windows\System32\sechost.dll
    LoadedModule[12]=C:\Windows\System32\RPCRT4.dll
    LoadedModule[13]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
    LoadedModule[14]=C:\Windows\SYSTEM32\kernel.appcore.dll
    LoadedModule[15]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[16]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
    LoadedModule[17]=C:\Windows\System32\USER32.dll
    LoadedModule[18]=C:\Windows\System32\win32u.dll
    LoadedModule[19]=C:\Windows\SYSTEM32\VCRUNTIME140_CLR0400.dll
    LoadedModule[20]=C:\Windows\SYSTEM32\ucrtbase_clr0400.dll
    LoadedModule[21]=C:\Windows\System32\GDI32.dll
    LoadedModule[22]=C:\Windows\System32\gdi32full.dll
    LoadedModule[23]=C:\Windows\System32\msvcp_win.dll
    LoadedModule[24]=C:\Windows\System32\ucrtbase.dll
    LoadedModule[25]=C:\Windows\System32\IMM32.DLL
    LoadedModule[26]=C:\Windows\System32\psapi.dll
    LoadedModule[27]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\4bc5e5252873c08797895d5b6fe6ddfd\mscorlib.ni.dll
    LoadedModule[28]=C:\Windows\System32\ole32.dll
    LoadedModule[29]=C:\Windows\System32\combase.dll
    LoadedModule[30]=C:\Windows\System32\bcryptPrimitives.dll
    LoadedModule[31]=C:\Windows\system32\uxtheme.dll
    LoadedModule[32]=C:\Windows\SYSTEM32\CRYPTSP.dll
    LoadedModule[33]=C:\Windows\system32\rsaenh.dll
    LoadedModule[34]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[35]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[36]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\67fa5133f5ad6ab200b2f6f043287ddc\System.ni.dll
    LoadedModule[37]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\60c52445ed6bf51689a377b8bab8e77b\System.Core.ni.dll
    LoadedModule[38]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\7df5f32a5cc2a9f6273eae67f6bce7ad\WindowsBase.ni.dll
    LoadedModule[39]=C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\e83bd3d8c96d83e21311fbebabb9091d\PresentationCore.ni.dll
    LoadedModule[40]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\a6a4e02be2cc4374bc50a4fc057f03f1\PresentationFramework.ni.dll
    LoadedModule[41]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\7b7ec13d39b28eb9d7ba4d40122de473\System.Xaml.ni.dll
    LoadedModule[42]=C:\Windows\SYSTEM32\dwrite.dll
    LoadedModule[43]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
    LoadedModule[44]=C:\Windows\System32\OLEAUT32.dll
    LoadedModule[45]=C:\Windows\SYSTEM32\MSVCP140_CLR0400.dll
    LoadedModule[46]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
    LoadedModule[47]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
    LoadedModule[48]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\558a81ec58d6336a3ad38ca9b4cc48a9\System.Drawing.ni.dll
    LoadedModule[49]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\59e87e66fdffa463b4154d025a9d7e02\System.Windows.Forms.ni.dll
    LoadedModule[50]=C:\Windows\System32\shell32.dll
    LoadedModule[51]=C:\Windows\SYSTEM32\windows.storage.dll
    LoadedModule[52]=C:\Windows\System32\SHCORE.dll
    LoadedModule[53]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\3100bb1c9cab343239a03669843982b9\System.Configuration.ni.dll
    LoadedModule[54]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\4af864acc3a157afb427d1d91a3b9811\System.Xml.ni.dll
    LoadedModule[55]=C:\Windows\SYSTEM32\profapi.dll
    LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\943286c6c52cac703ec0327ea64fb7b2\System.Runtime.Serialization.ni.dll
    LoadedModule[57]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\68216a95ea9a9482575c86c50775a42b\System.ServiceModel.ni.dll
    LoadedModule[58]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Web.Services\3e8961165ae0a04e9402a47bf5576dbc\System.Web.Services.ni.dll
    LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Security\3fea26541f3d956b76406c5f787a6286\System.Security.ni.dll
    LoadedModule[60]=C:\Windows\System32\crypt32.dll
    LoadedModule[61]=C:\Windows\SYSTEM32\DPAPI.dll
    LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\94fb7fdc1d148bd975a25c9903d64e04\System.ServiceProcess.ni.dll
    LoadedModule[63]=C:\Windows\SYSTEM32\Netapi32.dll
    LoadedModule[64]=C:\Windows\SYSTEM32\WKSCLI.DLL
    LoadedModule[65]=C:\Windows\SYSTEM32\NETUTILS.DLL
    LoadedModule[66]=C:\Windows\SYSTEM32\iphlpapi.dll
    LoadedModule[67]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[68]=C:\Windows\System32\NSI.dll
    LoadedModule[69]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[70]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[71]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[72]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\9790e5f88f8ce217b97c6d2ec1cce63d\SMDiagnostics.ni.dll
    LoadedModule[73]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\b106f7d9b14a6a98894505ad51db951e\System.ServiceModel.Internals.ni.dll
    LoadedModule[74]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Management\096b9767582f80a1a8bfb3fc4952c80d\System.Management.ni.dll
    LoadedModule[75]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.IdentityModel\7793981e88106442a9d47a6188624689\System.IdentityModel.ni.dll
    LoadedModule[76]=C:\Windows\SYSTEM32\secur32.dll
    LoadedModule[77]=C:\Windows\SYSTEM32\SSPICLI.DLL
    LoadedModule[78]=C:\Windows\system32\msv1_0.DLL
    LoadedModule[79]=C:\Windows\SYSTEM32\NtlmShared.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\cryptdll.dll
    LoadedModule[81]=C:\Windows\System32\MSCTF.dll
    LoadedModule[82]=C:\Windows\SYSTEM32\DWMAPI.dll
    LoadedModule[83]=C:\Windows\SYSTEM32\d3d9.dll
    LoadedModule[84]=C:\Windows\SYSTEM32\directxdatabasehelper.dll
    LoadedModule[85]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\c9de828463bd29d0914efba35c356cde\PresentationFramework.Aero2.ni.dll
    LoadedModule[86]=C:\Windows\SYSTEM32\urlmon.dll
    LoadedModule[87]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[88]=C:\Windows\SYSTEM32\srvcli.dll
    LoadedModule[89]=C:\Windows\SYSTEM32\WindowsCodecs.dll
    LoadedModule[90]=C:\Windows\SYSTEM32\mscms.dll
    LoadedModule[91]=C:\Windows\SYSTEM32\ColorAdapterClient.dll
    LoadedModule[92]=C:\Windows\SYSTEM32\WindowsCodecsExt.dll
    LoadedModule[93]=C:\Windows\SYSTEM32\textinputframework.dll
    LoadedModule[94]=C:\Windows\SYSTEM32\CoreMessaging.dll
    LoadedModule[95]=C:\Windows\SYSTEM32\CoreUIComponents.dll
    LoadedModule[96]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatiod51afaa5#\eebf47bbae96b6b43c206f01f19ae1b2\PresentationFramework.Classic.ni.dll
    LoadedModule[97]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.20348.1787_none_c565a38d49807952\gdiplus.dll
    LoadedModule[98]=C:\Windows\assembly\NativeImages_v4.0.30319_64\UIAutomationProvider\6b273f9147357588b4dd3e9d35be9bd2\UIAutomationProvider.ni.dll
    LoadedModule[99]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio49d6fefe#\b9d8765836249fa1bece301878049da2\PresentationFramework-SystemXml.ni.dll
    LoadedModule[100]=C:\Windows\assembly\NativeImages_v4.0.30319_64\UIAutomationTypes\dbf4476a1b954bbf0304379e10960803\UIAutomationTypes.ni.dll
    LoadedModule[101]=C:\Windows\SYSTEM32\UIAutomationCore.dll
    LoadedModule[102]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.20348.1_none_88d3d41d702dedea\comctl32.dll
    LoadedModule[103]=C:\Windows\System32\clbcatq.dll
    LoadedModule[104]=C:\Windows\System32\thumbcache.dll
    LoadedModule[105]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.20348.1_none_22e4d0cd70d0f01d\comctl32.dll
    LoadedModule[106]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsForm0b574481#\2b5cb88746fa60cefa4b7efef4eca74a\WindowsFormsIntegration.ni.dll
    LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data\c5540f4bd0295a3b9bc005ea74adeb02\System.Data.ni.dll
    LoadedModule[108]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
    LoadedModule[109]=C:\Windows\System32\WS2_32.dll
    LoadedModule[110]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Transactions\35acda0b5005f551549805ec35a75661\System.Transactions.ni.dll
    LoadedModule[111]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
    LoadedModule[112]=C:\Program Files\CloudBerryLab\CloudBerry Backup\SQLite.Interop.dll
    LoadedModule[113]=C:\Windows\System32\WINTRUST.dll
    LoadedModule[114]=C:\Windows\System32\MSASN1.dll
    LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data.Entity\d6b626233753a47063c5a1aa0f7ce8bc\System.Data.Entity.ni.dll
    LoadedModule[116]=C:\Windows\System32\TextShaping.dll
    LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio84a7b877#\9d2e765bf181f510a3d26fb5e4be6aac\PresentationFramework-SystemData.ni.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=20348
    OsInfo[3].Key=ubr
    OsInfo[3].Value=1850
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=2055
    OsInfo[7].Key=geoid
    OsInfo[7].Value=223
    OsInfo[8].Key=sku
    OsInfo[8].Value=7
    OsInfo[9].Key=domain
    OsInfo[9].Value=1
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=16
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=2
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
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    OsInfo[14].Key=tmsi
    OsInfo[14].Value=222263460
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    OsInfo[15].Value=2
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    OsInfo[17].Key=portos
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    OsInfo[18].Key=ram
    OsInfo[18].Value=130802
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    OsInfo[19].Value=1862
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=210507
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1500
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=fe_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
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    OsInfo[27].Value=0
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    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.20348.1850.amd64fre.fe_release.210507-1500
    OsInfo[30].Key=buildflightid
    OsInfo[31].Key=edition
    OsInfo[31].Value=ServerStandard
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[34].Key=fconid
    OsInfo[35].Key=containerid
    OsInfo[36].Key=containertype
    OsInfo[37].Key=edu
    OsInfo[37].Value=0
    OsInfo[38].Key=servicinginprogress
    OsInfo[38].Value=0
    FriendlyEventName=Nicht mehr funktionsfähig
    ConsentKey=APPCRASH
    AppName=Online Backup
    AppPath=C:\Program Files\CloudBerryLab\CloudBerry Backup\CloudBerry Backup.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=4932837D51473CE3645D21452DAF63C5
    MetadataHash=221114327
  • Alexander Negrash
    30
    As I already posted, we need more information to investigate. Will you be able to provide it? PM me if you do.

    1. Product logs from /Library/Applications Support/Online Backup/owner_id/logs learn more
    2. Windows event logs
    3. List of files in the product folder. usually C:\Program Files\CloudBerryLab\CloudBerry Backup
  • Marc6548
    0
    Hi Alexander. I have started using another product as I needed to move data. However, I am still willing to help you, will PM you.
  • Abdullah Alsalihi
    0
    @Marc what did you use as an alternative? Just curious!
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