• Allan
    1
    I built a new Windows Pro 10 computer by duplicating the system drive from an existing computer then modifying licences as appropriate.

    I have an issue in that the Cloudberry ID is now the same on both computers. I tried uninstalling then reinstalling the CloudBerry software but the ID did not change.

    How can I get one of the computers to have a different ID?
  • HarryB
    13
    Hi ,

    At the moment we don't have the option to regenerate it in GUI, but you can do this manually. Please navigate to C:\ProgramData\CloudBerryLab\CloudBerry Remote Assistant\RaSettings.xml and find the following string:

    <Id>999999999</Id>

    Then delete the whole string, save the file, relaunch the app and here's your brand new ID.
  • Allan
    1
    Thanks - all good now
  • HarryB
    13
    Great, thanks for the feedback!
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