Hello Jose,
To find the cause of it we need diagnostics logs from that machine. Please send the logs to our support. We glad to help you with this issue! Thank you!

Try to enable "Use system VSS Provider" option first, if that doesn't help follow Klim's advice and we'll continue investigation in the ticket.

Thank You. Sending the log file

please resend the log from the product. In Windows it's on the toolbar Tools - Diagnostic. I've removed your log attachment from the public post.

it's already sent.
Thank