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Introducing MSP360™ Remote Assistant for iOS
  • Sergey N
    26
    We're pleased to announce that MSP360™ Remote Assistant for iOS 1.0.0 has been released in the Apple App Store. The beta period is over, and now you can enjoy the full product and install it directly from the App Store.

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    MSP360™ Remote Assistant for iOS provides a convenient user interface that makes controlling the remote machine easy and comfortable on any iOS and iPadOS device. And that's just the beginning: This is only the first version of the application, and many additional features will be arriving in future releases.

    Main Features

    • Remote Control: Use MSP360™ Remote Assistant for iOS as a remote control tool to deliver quick support or unattended access with encryption.
    • Meetings: Participate in meetings while out of the office or traveling.
    • VoIP: Chat with your remote peers using voice instead of the keyboard (background VoIP supported).
    • Text Chat: Use your keyboard if you are not able to talk.
    • Quick Actions: Send key combinations directly to the remote machine.

    As always, the MSP360™ team is committed to designing a remote tool that you will enjoy using. We plan to add new features with each release, so we encourage you to share your feedback. Feel free to download MSP360™ Remote Assistant for iOS and enjoy using it as much as we enjoyed developing it for you.

    Visit the MSP 360™ website to download and install MSP360™Remote Assistant for iOS.
    Sergey N Options
  • John McLeod
    0
    Just D/L and installed. Looks a lot like teamviewer. I use Kaseya, but have used several other remotes. My question is, IS the IOS and MACOS msp360 remote assistant the same control module? Or is the macos module the same?
    Also are the modules listed separately in the Apple Store?
    John McLeod Options
  • Sergey N
    26
    ↪John McLeod


    Hello John,

    My question is, IS the IOS and MACOS msp360 remote assistant the same control module? — John McLeod

    That is correct, all the modules utilize the same engine and API. The host for macOS version is coming a bit later during next year.

    Also are the modules listed separately in the Apple Store? — John McLeod

    iOS version is already in the AppStore, macOS version is coming to AppStore a bit later during next year.

    Let us know if you have any other questions. Thank you.
    Sergey N Options
  • Yoshi
    0
    I've encountered a problem with iOS application. Typing regular text works as usual, but input of numbers does not work. The numbers act like shift-key is constantly pressed, so for example typing in "1" from iOS keyboard is received as "!" on the remote computer input.
    Yoshi Options
  • David Gugick
    118
    ↪Yoshi
    Which Version of iOS are you using?
    David Gugick Options
  • Yoshi
    0
    13.3.1
    Yoshi Options
  • David Gugick
    118
    ↪Yoshi
    Can you tell me about the computer you are connecting to? Windows version, default language? I'll have to pass this issue to the iOS team.
    David Gugick Options
  • Yoshi
    0
    Windows 10, fresh install with finnish default language.
    Yoshi Options
  • Sergey N
    26
    ↪Yoshi
    Hello Yoshi,

    This is an interesting issue indeed as we are using the native system key-presses on iOS. We are currently looking into the issue and will definitely fix it in one of the upcoming versions. Thank you for reporting it.
    Sergey N Options
  • Yoshi
    0
    It definitely is. I tried to get around it by using on-screen keyboard, but that also is typing the same wrong characters altough a number is selected with pointer.
    Yoshi Options
  • Joey
    0
    Hi @Sergey N I just starting your iPadOS version as this is the only app my work supports. Ive found it to be very slow and laggy. Also, when do you expect to have mouse support for iPad in your app? Very difficult do use this app as is
    Joey Options
  • David Gugick
    118
    ↪Joey
    Can you confirm which version you are using?
    David Gugick Options
  • Joey
    0
    @David Gugick version 1.2.2. Its the only app in the App Store.
    Joey Options
  • Joey
    0
    zuvl76vd11e9wtgz.jpeg
    Joey Options
  • Joey
    0
    I really need mouse support on my iPad Pro.
    Joey Options
  • David Gugick
    118
    ↪Joey
    The product has mouse support. You should be able to drag the mouse by sliding your finger across the screen and then perform mouse clicks with your finger. If you're not seeing the mouse, then one reason might be that you are not connecting in full control mode. You can request full control using the menu in iOS and then having someone on the other end accept the request. Then you should see the mouse. Please reply with your specific details. Thanks.
    David Gugick Options
  • Joey
    0
    @David Gugick Yes it has mouse support for touching the screen. However with iPadOS you can now use a touchpad/trackpad or Bluetooth mouse just as you would a laptop. I use my iPad Pro with Apple’s new trackpad/keyboard case. My trackpad works fine on the screen but does not control the mouse on the Remote Desktop in your app. Most other Remote Desktop apps like Jump Desktop have already baked this functionality into their app by now. You guys have not. I’m hoping this is something you will be doing soon as this is the only app my company supports for Remote Desktop.
    Joey Options
  • David Gugick
    118
    ↪Joey
    I'll let the team know and add the requirement if it's not already in the system. Thanks.
    David Gugick Options
  • Joey
    0
    Thank you! It would be much appreciated
    ↪David Gugick
    Joey Options
  • Kelly Easton
    0
    Hi,

    This looks good but what I need to do is control a mobile or iPad from my PC if someone has problems or does not know how to do things. Is there away to do this with this program ?
    Kelly Easton Options
  • David Gugick
    118
    ↪Kelly Easton
    Controlling mobile devices is not currently supported. The feature request is already in the system and marked for a possible future implementation/ I have added your request to the queue.
    David Gugick Options
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