• Mary Strimel
    1
    Hello,
    I am using the trial version to backup my files to an external drive. The file system on the drive is EXT4 and the permissions on the drive are set to allow create access to all users.
    I am still getting an error on creating the destination file. It looks like Cloudberry is appending a "$" character in the middle of the file path that does not exist in the source file. You can see it below. How can I fix this?

    2020-02-08 19:22:08,378494 [ERROR]: [ CBC ] [ 7 ] Error on create destination path: destination: /media/mary/backup create path: /CBB_mythbox/media/mary/photos/photos$/20190117193946/
    2020-02-08 19:22:08,379040 [WARN ]: [ CBC ] [ 7 ] Cloud operation error (Operation): Error on create destination path
    
  • Matt
    91
    Try using this command via Terminal:

    sudo chown root:root /opt/local/Online\ Backup/OWNER-ID/plans

    Owner ID should be visible once you get to that location.
  • Mary Strimel
    1
    hi,
    I ran the command, but the result is still the same. None of the incremental files are backing up. Any other suggestions?

    Backup plan name:	Photos to Rosewill drive
    Account name:	Rosewill external drive
    Started:	2/10/20 7:05 PM
    Duration:	00:03:01
    Files scanned:	6563
    Data scanned:	14.31 GB (14319010513 bytes)
    Files to backup:	3197
    Data to backup:	8.88 GB (8888910458 bytes)
    Files copied:	0
    Data copied:	0 bytes
    Files failed:	3197
    Purged files:	0
    Fatal Error Occured:	Error on process some files
    
  • Matt
    91
    Looks unusual, so we would need you to create a ticket in our support system to troubleshoot that.
  • Mary Strimel
    1
    I found the problem. There were some permission issues buried in subfolders on the destination drive. Once I fixed those subfolders, it ran fine. Thank you!
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