I have a lot of trouble enabling a remote customer to install and connect. You need to simplify the process. At the moment they are stumped when asked for an activation code. The link invitation link should just connect and show the allow remote control screen but it gets them confused and I cannot determine what they are actually seeing. It may be that they are clicking the wrong option but these are the people we have as clients, if they knew what they were doing they wouldnt ring us. I left teamviewer because of this issue. Perhaps a video of what the end client ACTUALLY sees from clicking the link, not what they see when they have successfully navigated to the correct screen.