Remote Assistant Shut Down Completely When Attempting To Update Address Book
  • Johnny
    0
    I've done several installations of RA, but my latest install has an issue. When I attempt to update the address book with connection information (encryption key), the software just closes completely. I've uninstalled and re-installed the software with no success. It was installed on a Windows 10 Home addition notebook. Connection to the host works, but having to retain/store encryption key information elsewhere is extremely inconvenient.
    Johnny Options
  • Sergey N
    26
    ↪Johnny
    I definitely agree with you. Please do the following:

    1) Start software, repeat the scenario so it closes itself again.
    2) Start it again --> Main Menu - Diagnostic -- Mention this thread in the description. We will take a look at it. Thank you.
    Sergey N Options
  • Johnny
    0
    Hey Sergey,
    Prior to your reply I tried a couple of things:
    1) Disabled virus software, but in doing so, that did not resolve the issue
    2) Checked for Windows Updates (incomplete and/or pending). I noticed that the system had a lot of incomplete and pending updates. So I made sure all updates were successfully completed which afterwards the system restarted. Upon the restart, I retried and now everything works perfectly.

    We're still enjoying your product, keep up the GREAT work!!!
    Johnny Options
  • Sergey N
    26
    ↪Johnny
    Those are great news, glad to hear the issue is resolved. And thank you for your feedback.
    Sergey N Options
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