It's not clear what's causing the boot issue from USB, assuming your BIOS is set to allow USB booting priority. I'll reach out to the support team to see if they have any ideas, but if you have any more specific details you can post, that will go a long way to helping you.

In the meantime, here's a link on creating the USB boot disk: https://help.msp360.com/cloudberry-backup/backup/create-a-recovery-disk-flash-drive

And another on bare metal restore: https://help.msp360.com/cloudberry-backup/restore/bare-metal-recovery

You can also open a support case for more direct help from the support team.

Thanks.

I tried creating the USB Boot from three different PCs using multiple 16+GB thumb drives. The Blue windows logo would come up and then a couple of flashes on the screen and then it would reboot. I could boot easily from the Dell System Restore Device and another Device running Windows Restore. The disk with the image i an external 1TB SSD drive.
I read the instructions several times but I could have missed something so I'll check again. Thanks

Hello Dennis,
If the system keeps restarting, please check that the USB is the first boot device in the load order in UEFI and disable secure boot.

Thanks Boris. The USB stick is first but after the first re-boot I get an OS not found error. Not sure what the deal is but I need to work something else out. I have 6 Backups that are image based that if I lost any of them I would be unemployed. I'm a one man shop so there's no one else to blame... LOL.

Can I purchase a boot USB device?

We don't sell them. What USB stick are you using and size?

I've tried 2.
PNY 32GB
Staples 16GB
I tried burning the image from the ISO (RUFUS) with the same results.

How is the USB stick formatted? / File system?

FAT32 and I tried NTFS

I've downloaded the new version and will try again.

What type of PC are you using?

I've tried 3 different ones but all are Dell.
3070 and two different Vostro laptops. All use SSD drives.

Can I send my boot device to y'all for testing?

And you've disabled Secure Boot in the UEFI BIOS?

Also, try this:
* When the Dell logo appears, tap F12 on the keyboard several times to enter the system setup screen .
* Select the USB storage device and press Enter

I disabled secure boot and did the f12 and selected USB device. The blue windows logo appears for about 30 seconds, a CMD Window opens up for a split second, a screen flash and then reboots. After the reboot all I get is a black screen, I then have to power off the computer and go back into the Boot selector (F12) to turn Secure Boot back on so I can start the PC normally,

At this point, I think you'll need to open a support case. Other than checking your BIOS for any updates, it's possible there's a missing driver specific to the Dell machines. Also, are you backing up the Bitlocker encrypted volumes as is or are you having MSP360 Backup decrypt them during backup? (see the Keep Bitlocker option in the wizard)?

No Bitlocker involved on the original PC and the other servers that are currently being imaged are 2012R2 VMs, a couple of older desktops running some custom software and an old fax server (W7).

I put in a ticket yesterday but haven't heard anything back.

So I purchased WINToUSB and installed Window 10 Pro onto a USB drive. Booted from the stick, setup Window 10 Pro, installed Online Backup and was able to make it through the restore process up to Finish. I still need to do a complete restore but this looks like it's going to work. I'll purchase W10Pro so I can update to the newest version. MTC

Thanks for the update.

I was able to boot from the WINtoUSB (WTU) disk and restore the backup image created with Cloudberry to a new drive. The drive never booted up due Windows Boot Manager issues but I can boot with the WTU disk and see data. I guess that's a partial win, not sure, but I hope I never have to restore a server image using cloudberry. FWIW, I never got a response from the ticket I created last week.

I'll check with the support team.

Dennis. I spoke with Support. They indicated you have opened two tickets and the team has replied. Please check your spam filters / folders and make sure that ticket at cloudberrylab dot com is Whitelisted. Please let me know if you are unable to find the emails.

I also tried burning from ISO (RUFUS) same results.need to open a support case?

Yes, a support case may be needed.

I've honestly given up on restoring from the cloudberry bootable ISO. When you need to restore a downed machine you need something reliable and fast. Use a dummy machine running Windows, install Cloudberry and sign into the account associated with the backups you're looking to restore from. Add the backup storage device in "restore only" mode for faster detection of backups if you're using a local storage account as restore source. Then pop in whatever drive you want to restore to and use that as the destination for your restore plan. This gets a bit more complex when restoring host level servers running RAID which contains the Windows OS but can be done.

Dear ,

Sometimes I have faced the same problem. As a suggestion, create the USB using the CLI or by the Interface instead of flash the ISO file into a device with Rufus. You may need to know that the secure boot sometimes is a headache so if you can enable the legacy BIOS mode then do it and try booting from the USB device again.

To perform a restoration over a different machine you have to know that it's not a good choice because Windows the most times will crash due to detecting different hardware, so you will need to repair the OS. We usually restore over similar hardware but sometimes this isn't possible, for this reason for each customer we'd create a procedure where we have a machine with similar hardware is prepared for a quick start-up but this isn't possible sometimes because many servers are quite expensive so the cost cannot be assumed by the company. In this case, we restore directly from the backup to a VMware host, and most times this works.

I hope this will help someone who's looking for a solution to this problem in the future.