Comments

  • 0% disk load while searching for modified files.
    Are you asking because the scan is taking longer than expected? Or are you asking because you don’t see much load on the disk during the scan process? What options have you set in the back up plan? Are you using the NTFS fast scan option? Can you tell me if those are locally attached storage drives or are they network shares?
  • cloudberry linux agent installation
    Can you provide any additional information about what is out of date, any issues you are having with what is documented, or what you're looking for specifically that is missing from the help information? That way, I'll be able to provide the assistance you need. Thanks.
  • cloudberry linux agent installation
    Are you asking for instructions on how to create an AWS AMI that includes the Linux Backup pre-installed so new VMs that are created from that AMI will have backup ready to go? Are you using stand-alone CloudBerry Backup or our Managed Backup product? I'm asking because when I read you are using AMIs, I suspect you may be managing many VMs.

    In general, I think you would create your virtual machine and configure it the way you need and then use the AWS Management Console to create an AMI image from the VM. https://docs.aws.amazon.com/toolkit-for-visual-studio/latest/user-guide/tkv-create-ami-from-instance.html
  • Backup server to local NAS and Cloud storage
    Ok. Look forward to your reply once your testing is complete.
  • Backup server to local NAS and Cloud storage
    You can use one user account and assign both storage accounts (NAS and Cloud), and each storage can have a different storage limit applied, if needed. Is that what you want?
  • Backup server to local NAS and Cloud storage
    Users are just service accounts to authenticate the MSP360 services on the endpoint with one of your customers. You can only have one user account per endpoint and that account can be shared with all endpoints at a customer. While your main admin account may show up in the Users list, it's really an administration account (see Administrators section) used for management, not for backup.

    I do not think you will have an issue changing the storage destination from the User to the Company - by removing from User and then assigning at the Company level, But I am not sure this change provides any benefits. I am going to check with the team and report back on whether this is a good idea. So, hold off on this change until I reply. Thanks.
  • How to set Content-Type for uploaded HTML files to, well, html !
    I do not think this feature has been added to the Mac version of Explorer. At this point, given the age of this post, I would not feel comfortable telling you the feature is coming. You can either move to the Windows version of Explorer. Or, if you're dealing with a small number of objects, you can change the content-type in the Amazon S3 Management Console. Wish I had better news. I'll log your request in the system.
  • Backup server to local NAS and Cloud storage
    I don't remember adding the storage destinations to the user, but must have when I created that user. it looks like Storage limit is set to unlimited for both destinations when I'm looking at the sja_backup_user details.Rick Huebner

    You can either set the storage at the Company level or the User level. Until last year, the User level was the only way and allows for storage limits to be applied. Adding backup destinations at the Company level is easier for some Managed Backup customers, but does not allow storage limits.

    It seems you have no storage limits set, so I am wondering how your NAS backup was failing because of a storage limit being reached?

    Since you're using two image backup plans: NAS and Cloud, can I ask if you are using the new backup format? A lot of benefits using the NBF for image backups. https://mspbackups.com/AP/Help/backup/about/backup-format/about-format
  • One or More Files are EFS Encrypted
    EFS Support was added to the latest Windows 7.6 agent. https://help.mspbackups.com/backup/about/efs

    You have options to either Keep EFS Encryption or Decrypt EFS files at backup time. The new feature is only available when using the New Backup Format.
  • Unable to backup EFS folder
    EFS Support was added to the latest Windows 7.6 agent. https://help.mspbackups.com/backup/about/efs

    You have options to either Keep EFS Encryption or Decrypt EFS files at backup time. The new feature is only available when using the New Backup Format.
  • CloudBerry Backup now warns about EFS encrypted files instead of backing them up
    EFS Support was added to the latest Windows 7.6 agent. https://help.mspbackups.com/backup/about/efs

    You have options to either Keep EFS Encryption or Decrypt EFS files at backup time. The new feature is only available when using the New Backup Format.
  • Launching desktop apps from the ICON.
    Thanks. Let us know if you have any further questions.
  • Launching desktop apps from the ICON.
    so you're saying that you have the Connect product installed on two systems. But on one of them, when you try to launch the product, nothing happens? I'm not sure what would cause that.

    Or are you saying you're able to connect to the remote system, but you're in view only mode and do not have full access? If so, you need to request full access from the menu option. Then the remote user can approve full access. They can also set options on the remote side about whether anyone connecting should have full or view only access initially.
  • An error occurred (Code: 1003) An unexpected network error occurred.
    We don't have that particular error logged anywhere in the system of customer reported issues. A quick Google search on it seems to indicate that it may be related to networking issues where the backup is being run. Or possibly a network adapter issue. But it's hard to tell with just the error message. I would recommend you open a support case using the tools - diagnostic toolbar option in the product so a support engineer can review what's going on and may be provide guidance on how to fix it.
  • I Have a Few Stupid Questions
    one point of note. In order to rename the computer, you must be using managed backup. That limitation will be addressed for customers who are not using backup, but are using the RMM product, in the next release of the management console. I think that next release is coming out in August. But if you are using managed backup, and you want to change the computer name, you hover the mouse over the name of the computer in remote management and you should see a little edit icon pop up. As I stated, if you're not seeing that option, then the endpoint is either offline or not using managed backup. Both of those limitations will be removed in an upcoming release.
  • An error occurred (Code: 1003) An unexpected network error occurred.
    It’s a very generic error code. Has the plan ever worked? Do the plans overlap?Do any files get backed up? Any detail might help. If not, you’ll need to contact support.
  • I Have a Few Stupid Questions

    Additionally, regarding CPU temperature warnings: mobile i5s (for instance) tend to edge over 80 degrees from time to time without straying from their package specifications, especially when the day is thirty degrees and eighty-ninety percent humidity. I would rather not turn off temperature warnings, but I get multiple alerts for devices that are comfortable bumping 81-83 degrees ...

    There is already an open request for more customization in this area. I'll add your comments to the request.
  • I Have a Few Stupid Questions


    6) Okay, let's say I open the RMM info panel for "PC1" in one tab, then I open a second tab and navigate to the RMM panel for "PC2". I verify myself for the PowerShell applet on "PC2" and type "hostname"; the response is "PC2". Now I return to the first tab and do the same and the response is "PC2" - the first tab's actions are now directed to "PC2" instead of the selected "PC1". If the screen is refreshed, "PC2" is now the machine referenced in the portal on the first tab, but sometimes actions are hooked to "PC2" while "PC1" is indicated in the older tab. This one I can probably raise as a ticket as it would seem that this is not the expected behaviour.

    Even simpler: open a tab and search for the first machine, then open a second tab and search for a different machine; now return to the first tab and refresh it- it is now a duplicate of the second tab. If this is not the experience of every user, perhaps my browser is to blame - I will experiment...


    I was able to duplicate the second part (refreshing the browser) but I could not duplicate the first part where PowerShell context is changed. I would recommend you open a support case and duplicate for the team what you are seeing. I am on the latest Chrome browser on Windows .