If you want to back up the SQL Server database in native format (fulls, differentials, and t-log backups), then you'll need the SQL Server Edition. If you did not have a SQL Server need, then you could use the Virtual Edition and perform host-level backups of the VMs. But in your case, you may be best served using, 2 licenses of Server edition (or Desktop / Server depending on what licenses you see in your Managed Backup license page) for the Print Server and Lotus Notes Database VMs, and 1 licenses of the SQL Server edition on the SQL Server VM.

If you want to discuss options in more detail with your account manager, you can reach out to them for assistance.

If you are not seeing anything in the queue, then likely the data is still being staged by AWS. I assume you're using standard retrieval?

You can change the retrieval type (expedited, standard, bulk) as needed for a single restore. But you cannot change them on the fly during a restore.

Do you want to describe more about what you're trying to do? I may be able to provide more details.

If you believe there is an issue, we can have you open a support ticket.

See if this helps.
https://www.msp360.com/resources/blog/how-to-continue-backup-on-another-computer/amp/

I think you might be using an old, unsupported version of Explorer. The old "Glacier Smart Restore" has been replaced with a newer "Glacier Retrieval Policies" under the Tools menu and "Glacier Retrieval Options" in Options.

In either case, you should be able to cancel the operation if it's in-progress. However, I cannot say for certain exactly when AWS will cancel at their end using the older version.

In the newer versions, you can monitor progress in the Queue in the UI. You can cancel the queue and start the retrieval from scratch if you want. Retrieval options (Expedited/Standard/Bulk) can't be set up granularly and changed on the fly. You can choose an option, restore the files needed and then switch to a different retrieval type for the next restore if needed.

https://www.msp360.com/resources/blog/explorer-5-0-glacier-retrieval-options/

Can you describe more about how you are you using S3 Glacier and what issues are you having? Are you moving old data from regular S3 to S3 Glacier using a lifecycle policy? Are you backing up directly to S3 Glacier for archival purposes? Or, are you trying to use Glacier for more general purpose cloud storage? Something else?

could you provide some additional information? It's not clear where exactly you're seeing this error and what you're trying to do.

Can you verify you are using CloudBerry S3 Explorer?

Thanks for the update Bob. I'm sure Support knows the status, but I'll send it over to them nonetheless.

Thanks for the update. You could also consider using a member of the Backup Operators Group in Windows. More info here: https://www.msp360.com/resources/blog/support-for-backup-operators-api/

support is waiting for the logs. Please reply here with the ticket once opened. Can you also verify the backup was (or is) working correctly with version 7.0 with the VPN disabled? Just want to confirm you tested with v7 vs an older 6.x release.

Thanks.

Easiest way is from within the product using the Tools | Diagnostic toolbar option. But yes, I am pretty certain the credentials are separate for the Forum and Support.

Yes, that would work. You should also remove your backup from Amazon S3 if they are no longer needed. You should do this from the Backup tab in the product for any backups which are no longer needed.

I would think the Refresh option would refresh the list after addition adn renames, but it doesn't. For now, you'll have to exit and restart. I will let the team know.

The fastest way to resolve this issue is to contact Support directly so they can review the logs. (Tools | Diagnostic toolbar option). I will ping them separately.

Can you verify the version of our software you are using?

Do you mean you want to delete the history entries under the History tab? If so, you can delete the Backup Plan and the history should be removed.

Can you confirm what site you are referring to when you say "Portal"?

Your image did not render. Please use the image upload feature in the forum software to share.

Real-time works as advertised. But you're using a network share and there's no way to hook into the share like local disk to have the OS monitor for changes. You can reach out to sales to discuss a refund if you're not satisfied. Look for links on the web site.

Don’t use real-time. Instead run it on some pre-defined schedule.

A few things you can do:
1. Sign up for the weekly webinar next Thursday and I'll take you through the product: https://get.msp360.com/webinar/getting-started-with-msp360-managed-backup?utm_campaign=webinar&utm_source=main_page
2. Request a demo right from the sales team here (you can also discuss subscription pricing): https://www.msp360.com/managed-backup/personal-demo.aspx
3. Read more about the product here: https://www.msp360.com/managed-backup.aspx