Pre-Post actions are only available with the Ultimate license

If you are not using the Managed version you don't need sts и ses in the policy

downloaded Cloudberry Backup for Linux with a valid license. — Luciano

What exact license do you have? Linux Ultimate

Check this https://help.mspbackups.com/billing-storage/storage-providers/amazon/iam-user-account

I've enabled it on my buckets. — Daryl Sensenig

Have you enabled OL in the B2 control panel?

MSP360 says that it's not enabled for the selected bucket — Daryl Sensenig

Where do you see this message? Can you send a screenshot, please?

When I try to create a new bucket, I get an error that says "unauthorized." — Daryl Sensenig

Where are you trying to create a bucket? inside MSP360 backup agent? Please also send a screen of what you see.

Sorry, confused it with synthetic backup

It's available for S3-compatible. Support can enable it for your account. Soon we will enable Immutability for Minio by default.

I'm not sure what's your essential goal for merging the licenses under one account, but you can attach all your licenses to one Cloudberry Central account if you want to manage renewals, maintenance, etc, centrally. You can log in using your primary email at https://www.cloudberrycentral.com/

As I already posted, we need more information to investigate. Will you be able to provide it? PM me if you do.

1. Product logs from /Library/Applications Support/Online Backup/owner_id/logs learn more
2. Windows event logs
3. List of files in the product folder. usually C:\Program Files\CloudBerryLab\CloudBerry Backup

replied in a different thread https://forum.msp360.com/discussion/9399/cloudberry-crashes-on-startup.

We need more information to investigate.
1. Product logs from /Library/Applications Support/Online Backup/owner_id/logs learn more
2. Windows event logs
3. List of files in the product folder. usually C:\Program Files\CloudBerryLab\CloudBerry Backup

I'm afraid it's not possible to change an associated email address once the license is activated

MSP360 uses VSS which is native Windows service. Looks like you refer to the same mechanism

Can you PM me the logs?

Can you please check C:\ProgramData\Microsoft\Windows\WER\ReportArchive\ for any dumps of our application and share them with me?

If there're no dumps, do the following:

1. Run Regedit and open the following key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
2. Set the value 'ForceQueue' to 1
3. Run the failing application.
4. In the folder
C:\ProgramData\Microsoft\Windows\WER\ReportQueue
there will be a folder called 'AppCrash_<Executable_name>_xxxx' that contains the crash dump.
(the exact path should be reflected in the corresponding event in the Windows Application Log).
5. Zip the folder 'AppCrash_<Executable_name>_xxxx' and share it with me
6. Run regedit again and reset the ForceQueue flag back

I'd advise opening a support case.

MSP360 doesn't store you credit card information. The payment processor processes all the purchases. When you get to the cart at https://order.mycommerce.com/cart/view, there is a link "Log in to your account". Try using it

The file will be removed according to the retention policy you specified in the backup plan

Most likely, your old backup was created with the legacy backup format, where even if you have encryption and compression enabled and "file-name encryption" disabled, you will be able to see the file and folder structure if you look directly in the storage.

I assume your new backup plan was created with the new backup format, the default format now. The new format utilizes a different approach to processing and storing data. It packs data into archives and uploads to the storage. It allows for faster uploads, deduplication, and much more. You can learn more about the new backup form in this article

If you cliсk the "Buy" button and proceed to the cart, that would be the site of the payment processor where you should have your account. Try to log in and see if you can update your payment info.