The team requested that you open a support case. Please let Support know that I said / requested you open the case even though you are using a trial version.

If you're not using unattended access, you need to request full access and have the person at the other end approve the request.

https://help.msp360.com/cloudberry-remote-assistant/using-remote-assistant/unattended-access

I saw someone write this in a post with the same issue. I can't say if it will work for you.

"[On my system] it was the display port cable or the actual port. Somehow when the monitor is in screensaver mode or powered off, the signal from the GPU doesn't render the images to the monitor in Premier Pro. So I switched to an hdmi cable and the thing works even if monitor is off."

You might try keeping the monitor from sleeping first before resorting to cable swaps.

You're on the wrong help. That is for our stand-alone products, not Managed Backup. MSP360 Managed Backup help is accessed from the admin console using the Help option (top - right). Please refer to this page instead: https://mspbackups.com/Admin/Help/backup-and-restore/backup-agent/win-agent/install-configure-win/silent-installation

• Go to the Google admin console using the link in the article.
• On left menu, navigate to APIs and Services - Credentials
• Click Create Credentials - Service Account at the top of the screen and enter a service account name and account id
• Click on the new Service Account and in the Keys section, click Add Key - Create New Key (JSON)
• Save the key file to your hard drive

Back in Explorer:

• In the Drive account setup screen, enter the email address generated in the Google Admin console that was just created for the service account
• Use the Import button to import the private key you just saved locally

Next Steps:

• Select the Drive account in Explorer and try and create a folder
• If the Drive API is not enabled, you'll get a message with a URL to enable it
• Copy the URL and go back to the Google Admin Console and enable the Drive API
• Close CloudBerry Explorer and re-launch
• You should now have full access

If you have any issues, let us know.

The QuickSupport client is on the Remote Desktop for Windows download page. There is currently no permalink for the QuickSupport download. You can copy the link for the current release and use until a new version comes out, bookmark the download page and download from there when needed, or copy the QuickSupport binary locally and use it with your customers until a new version is released.
https://www.msp360.com/download.aspx?prod=cbra

This would require a Support case to see what the issue is. If you decide to go that route, please reference this forum post and that you were instructed by me to open a case.

You mean that when you click the History tab in the user-interface, you get the "calling thread" error? The only reference I see for this error is a fix way back for the 5.6 release. What version are you using? If you're using the current version, then please open a support ticket using the Tools - Diagnostic toolbar option. Please reference this forum post and also mention I asked you to to open the case so the team can review the logs.

This needs a support case. Please open one up immediate using the Tools - Diagnostic toolbar option and reference this forum post when submitting. Can you also confirm your agent version? Thanks.

It's possible you may need to install the latest update, but the team will post an article about this after testing. Once I have additional feedback / information, I'll reply here.

What are your Thread Count and Chunk Size settings in Settings - Advanced? No

There are values in Settings - Advanced for Thread Count and Chunk Size. Please reply with your settings.

Controlling mobile devices is not currently supported. The feature request is already in the system and marked for a possible future implementation/ I have added your request to the queue.

Just to clarify are both plans SQL Server plans? One is the daily full backup and the other is the recurring transaction log backup? SQL Server allows running full and tlog backups at the same time - this has not been an issue since SQL Server 2000.

How do you have the plans set up? You say you are using two different plans, but I do not see a way to configure a plan to only perform t-log backups in our product - unless I'm just missing that config option. Please describe how you set your plans up. Usually, you would use a single SQL Server plan with Full, Differential (optional), and T-Log backups all defined and scheduled within that single plan.

• Where are your backups eventually going - cloud or local network?
• What are your Thread Count and Chunk Size settings in Settings - Advanced?
• How much memory is available on the server (available, not total memory) - I'm asking because SQL Server can be accidentally set up to use all available memory if it needs it leaving little memory for other processes. Check Management Studio server properties - Memory - Maximum Server Memory (It should not be set to 0 or too high as to leave little memory for other server processes). I realize SQL Server will release memory when needed, but not all applications work this way and some may not see the memory released

Ok thanks. When I hear back from the engineering team on a fix date / version, I'll reply here.

The team is aware of this issue with OAUTH 2.0 authentication, but I believe you can simply click on the link on the web page that says: "Go to CloudBerry Explorer..." Do you get that message in a browser when trying to authenticate?

I haven't yet. Will check with them again.

that's why I was asking if you had a GUI running on Linux. I assume you could have a GUi running, and you could remote into that Linux OS. But it appears you don't have one, so the fat client will not be an option.

You'll have to use the web interface, as you already know. I'm still waiting on a reply from support. If you have a paid version, you may want to simply open a support case on the web site.

See image:

Do you not see an icon on your Linux desktop? Or in the "Start" menu?

Agreed. I have requested the team start posting What's New in each release in the online Help. https://help.msp360.com/cloudberry-remote-assistant

In the meantime, you can always check for new versions from the product's Check for Update feature.