Done, added to waiting and notification list. Thank you.

Hello Larry,

This usually indicates some kind of issues with the connection, I would suggest trying to disable the Direct Connect feature in the Options and also check that the software is whitelisted in security software like firewall or AV. Thank you and please keep us posted regarding the results.

Hello Cheryl,

Not yet, but it is happening this year definitely.

Hello Natherul,

Let's see the issue from the software's POV. Please send us the Diagnostic Info from the VM in question via Main Menu - Diagnostic and I will take a look.

Hello Marius,

It might be related to the user access level, have you tried doing it from the normal client ?

Hello,

This is definitely the connection issue, i would suggest checking out the security software on both ends and white-listing CBRA in this software. Let us know how it goes. Thank you.

Hello Susan,

We surely understand about importance of such scenarios and the first step is already done in the upcoming version of the software there will be a Custom Password option, the second step is coming a bit later, keep an eye on the forum for sneak-peek of those features. Thank you.

done, thank you for your interest in our product.

Hello Steve,

Thank you for pointing it out. We will investigate the issue and reproduce it in our test lab. And surely corresponding feature-request are already created.

Hello Marian,

Could you please check is the Remote Assistant service is running from an Admin account. Also may i ask you to send us the DIagnostic Info via Main Menu - Diagnostic, please mention this post in the description. Thank you.

Hello StipMan,

Not yet, however we have a similar feature-request and it is already on the development roadmap. I have added you to the corresponding request and you will be notified upon the release.

Hello,

May i ask you to make a screenshot of those backups and send it to me via a private message. Thank you.

Hello StipMan,

Not yet, it is coming in the next major version of the software. 2.3 to be exact.

Hello StipMan,

Awesome news, glad that i was able to help. Cheers !

Hello Antsy,

This is interesting indeed, i would suggest that you try a different approach on the remote machine and use the proper unattended access with the encryption key. This thing with the remote sessions is a really complex matter and we are constantly working on improving the interaction with them. Unattended Access should resolve the issue you are having, here is the guide on how to set it up the way i described:

https://help.cloudberrylab.com/cloudberry-remote-assistant/using-remote-assistant/encryption-and-unattended-access

Hello Glenn,

Thank you for reporting this issue, may i ask you to clarify a bit:

1) Was the software updated before the Unattended Access stopped working ?
2) The PIN will definitely change as it is a dynamic kind of authorization
3) May i ask you to set it up with the encryption key again and use UA with it.

Thank you.

Hello Antanas,

May i ask you to post the screenshot of what you see upon connecting. Thank you.

Hello Stephen,

This is interesting indeed, i have created a similar feature-request for our R&D to review and add to the development roadmap. Perhaps we can implement in our software in one way or another. Thank you for suggesting it.

Hello StipMan,

It seems that it might be related to your display driver, i have just reproduced it on few different machines and wasn't able toget similar results, here are few screenshots as a proof:





Let me know if you have any other questions.

Hello Antsy,

This one is really simple, when you connect next time, just navigate to the Main Menu - Adjust the disconnect from the opened Windows session on Remote Computer and you will see this menu:



Select the option you would like to try and that's basically it. Let me know if you have any other questions.