, thanks for your question.
Have you opened a ticket with our customer support already?
Click on the menu button -> diagnostic -> paste the link to this thread-> send to support.
That will include diagnostic logs that will help us a lot to investigate the issue.
Thanks!

, thanks for bringing this up.
Let us check on our side if we can reproduce it and we’ll, give you an update shortly after that.
Thanks

Helpful info. Thanks for sharing!

Hi ,
What backup version and edition do you currently use?
What is the backup type? Is it file or partition level?
Thanks

, HI Nick!
Are you talking about file backup?

Hi ,
Please check Spam folder. It’s being sent right away.

, take a look at these options here:
1. https://docs.aws.amazon.com/en_pv/vpn/latest/s2svpn/how_it_works.html

2. Once you have connectivity in place between your VPC and AWS, you can work with S3 by using VPC S3 endpoint.
https://www.cloudberrylab.com/resources/blog/creating-and-accessing-amazon-s3-vpc-endpoint/

In this case, the traffic will flow from your VPC to S3 via the connection that you configure on step #1.

Thanks

Hi there, !
What version are you on?
Also, do you connect to your S3-compatible storage using signature v4 or v2?
Do you get an email with a link to the detailed report?
Thanks

Hi Dave,
Thanks for your patience.
I have an update on the missing feature.
"Protect CLI with master password" via Remote Deploy is being added in version 4.7 of the Web portal.
Thanks

, thanks for your question.
You can run several plans backing up to the same storage but only if the backup sets are different.

Technically, it would work even if you pick the same folder to backup in two plans. Let’s say for over plan you have 30 days retention and for the second plan you have 7 days retention. I’d run daily, the second plan will keep deleting backups older than 7 days and the first plan will never reach 30 days of recovery points.

Also, it’s a good practice to split a hard drive to smaller partitions, back up system partition with image based backup, data partitions with file-level backup or SQL our exchange backup if applicable.

Thanks

Hi ,

Just to confirm, you have installed Cloudberry Backup, performed an image-based backup, created a USB-drive from the backup agent, trying to boot it up and it's not loading with the message "operating system not found", correct?

Thanks

Hi, !
Thanks for your feedback.
I tried to quickly reproduce it and can't see the same issue.
Looks like we need to go deeper and check when the issue is being reproduced.
Can you please open a ticket with our customer support and while creating it (the feedback button -> paste the link to this thread -> Send to Support).
Thanks

. that's the right place, correct.
I just tried to reproduce it to file it in the system but in my test environment, it worked normally.
Could you please click on Tools -> Diagnostic -> Paste the link to this thread to the comment field -> send to Support.
We'll check your settings and try to reproduce accordingly.

Thank you!

, thanks for bringing this up to our attention.
Do you happen to have a ticket number with our customer support team?

, either way works.
The easiest way is to back then all up with a single plan, in this case you can stop a plan after running for X hours not to interrupt your users.
Thanks

, you can back up multiple shares with a single plan, but you gonna need a license that supports a sufficient number of shares. Please check the license comparison page.
Thanks

, thank you for the idea!
I’ll file it in our internal system and send the details to the product team. We’ll keep you posted on any updates about this feature.
Thanks!

Thank you for the question, !
If the encryption is enabled then the data capture won't be of any value, because it won't be able to decrypt it.
Also, let me add a bit of complexity here: even if there's no encryption used, since it's our proprietary format, it's not that easy to get anything data from that data stream capture.
Thank you.

Hi ,
What's the end goal of doing that? Can you please tell me a bit more about your case?
Thanks

Hi Dave ,
You can have 2 agents to be installed side by side, but only if one is managed and the other one is standalone.
But, if in the managed backup you won't need to provide credentials to the agent as they would be taken from the managed web console, for standalone you would need to type credentials to the storage.
We never thought of scenarios like you described, but it would work in the way I shared.
Thanks