• Marty Enerson
    0
    Running 5.9.1.192

    I can see all the files via the AWS S3 Management Console, but when I go into Cloudberry (where I uploaded the files ) it connects but there are no files/folders showing.

    Hitting refresh doesn't show anything.

    How do I view the files that I want to restore?

    Marty
  • Matt
    90
    Most likely a permission problem. Make sure S3FullAccess policy is attached to the credentials.
  • Marty Enerson
    0
    Yep. I looked at that. Even had AWS look at it. I used this connection to upload all the files and they were there. Came back a couple months later and now I don't see the files in Cloudberry.
  • Matt
    90
    Were the files uploaded via our software? And just to clarify: do you use the classic Glacier(with Vaults) or S3 Glacier? Better to send logs to support via tools > diagnostic menu so we can take a look at this.
  • Marty Enerson
    0
    I used Cloudberry Explorer to upload. It is an S3 bucket with storage class to Glacier
  • Matt
    90
    Ok, then we definitely need the logs to check this out. Please open a ticket by sending the diagnostics in and add a link to this forum thread in the issue description.
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