I can see all the files via the AWS S3 Management Console, but when I go into Cloudberry (where I uploaded the files ) it connects but there are no files/folders showing.
Yep. I looked at that. Even had AWS look at it. I used this connection to upload all the files and they were there. Came back a couple months later and now I don't see the files in Cloudberry.
Were the files uploaded via our software? And just to clarify: do you use the classic Glacier(with Vaults) or S3 Glacier? Better to send logs to support via tools > diagnostic menu so we can take a look at this.
Ok, then we definitely need the logs to check this out. Please open a ticket by sending the diagnostics in and add a link to this forum thread in the issue description.