mouse focus and screen resolution.
  • Waco John
    0
    My product is titled "Remote Desktop" Freeware Build 2.4.0.47 . I am very new to it. When I connect remotely to another computer, I "mostly' lose a lot of mouse focus on the remote machine. I can point at their taskbar, but it does not raise and can't launch icons on desktop. Cannot access Start button, or open Explorer ...to name a few. Have to ask them to do it. All connections are W10 to W10. Lose focus on other things too. Any help/suggestions are appreciated.

    The other problem is getting their screen to match mine. I can ditz around with resolution settings, but can't get anything that is completely satisfactory. Any tips with that would also be appreciated. Thank you in advance.
    Waco John Options
  • David Gugick
    118
    ↪Waco John
    You can adjust the screen resolution to fit using the option in the toolbar. Just look for an icon with a tooltip called "Scaled View" in the toolbar. Looks like 4 arrows stretching out from the center. That should do what you need.

    Regarding remote access, check to make sure the Options - Incoming Connection - Miscellaneous - Default Access (Full or View Only) is set on the remote system. You may be in View Only mode. If you are, you can request Full Access using the menu - Request Full Access option.

    If you already know you have full access, then we may need some additional information,
    David Gugick Options
  • Waco John
    0
    tooltip called "Scaled View" — David Gugick

    Thank you Sir. Will give that a try. I will have to wait for an opportunity to connect again.

    Options - Incoming Connection - Miscellaneous - Default Access (Full or View Only) is set on the remote system. — David Gugick

    On the REMOTE system, That might have been the problem.

    you can request Full Access using the menu — David Gugick

    Good to know. Thank you very much.
    Waco John Options
  • Waco John
    0
    had an opportunity to try your suggestions. To my surprise, it worked perfectly and I did nothing that I hadn't tried before. All is well that ends well, and thank you again. We can close this thread as solved.
    Waco John Options
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