• BackupFan
    2
    Running a new format image backup to Wasabi on a computer that has been backing up this way for quite a while. Running version 7.7.1.40 of MSP360.

    Reported Error:
    Computer failed the backup due to:
    The Computer clock is not synchronized (code: 3000)
    The computer clock is 0 d 0 h 19 min 48 sec slow

    I logged on to the server. The clock appears to be correct within 1 minute of the correct date/time. Time zone is correct. Computer receives inputs from an ntp server.

    Checked the Microsoft Server 2016 event logs. Found this recent entry:
    The time provider NtpClient is currently receiving valid time data from 10.0.0.1,0x8 (ntp.m|0x8|0.0.0.0:123->10.0.0.1:123).

    Does anyone know why this error would have popped up?
  • Alexander Negrash
    7
    This error is caused by the difference between local system time and backup storage time. The acceptable difference is up to 15 minutes, if I'm not mistaken (it depends on the storage provider). You can check if the system time on your computer matches the actual time in your time zone at https://greenwichmeantime.com/.

    I'd reach out to Wasabi tech support if the time is accurate and you still have the problem.

    Here is the link to the KB article
  • BackupFan
    2
    Alexander Negrash,

    Thanks. We will check with the cloud storage provider.
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