Cannot control remote computer
I just tried CloudBerry with a client for the first time. She downloaded the program, installed, gave me the ID # and password, and we connected. But I could not control her computer at all! No mouse, no keyboard, nothing. All I was able to do was sit here and instruct her what to do. Very frustrating! I looked everywhere, and there were no options that seemed to prevent me having control. I assumed the "allow remote control" only applies when someone is connecting to me. Did she need to check that? Help!
, please check out the attached screenshot - here's how it looks like now. The top menu bar is what you see when connecting TO another machine.
If you have any idea how to make it more obvious - please let me know.
I see, thanks for this. I take it this doesn't show up until after I am connected. I've always used Team Viewer, and full control is assumed when you are connected. If it were possible to include the "allow full control" button or checkbox on the end of the remote computer when they okay the connection, that would make it simpler. Or, if that is impossible, put the button for full control in the top row alongside the microphone. BTW, I didn't realize this could work through the computer's mic--I am used to using remote control with a phone on speaker. I had to turn it off due to the feedback from the phone, but thought it was a cool idea to use in the future. I'll just have the client hang up once we are connected. Thanks so much!
, that makes sense. I'll take it to further discussions with the R&D, thank you.
Sign in or register to add a comment.
Add a Comment
Welcome to MSP360 Forum!
MSP360 Managed Products
Managed Backup - General
Managed Backup Windows
Managed Backup Mac
Managed Backup Linux
Managed Backup SQL Server
Managed Backup Exchange
Managed Backup Microsoft 365
Managed Backup G Workspace
Connect (Remote Desktop)
Backup for Linux
Backup SQL Server
Connect Free/Pro (Remote Desktop)
Adding additional remote desktop computer to access the host computer
Adding 2nd remote computer to host computer
Getting Control view on remote computer
Remote Assistant/Remote Desktop 2.4 release notes?/Name Change
My PC crashed during a remote session - drop shadows and cursor shaw missing
Terms of Service
Useful Hints and Tips
Created with PlushForums
© 2022 MSP360 Forum